Security Officer Customer Service Patrol

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Patrol in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as an unarmed patrol officer at a dynamic tech, media, and telecom location, where you will conduct routine patrols, remain visible to help discourage security-related incidents, and support access awareness through strong customer service and communication. In our agile, reliable, and innovative team, you will put people first, work with integrity, and contribute to a caring culture built on teamwork.

Position Type: Full Time

Pay Rate: $22.28 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed11:00 PM - 07:00 AMThur11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures, access-related policies, and when appropriate, emergency response activities at a technology and communications location.
• Respond to incidents, alarms, and/or critical situations in a calm, problem-solving manner, documenting observations and reporting security-related concerns to site contacts and Allied Universal leadership.
• Conduct regular and random patrols throughout offices, common areas, parking areas, and perimeter locations to help to deter unauthorized activity and identify unusual conditions.
• Monitor entry and exit points, verify credentials as required by site policy, and assist with visitor processing, delivery coordination, and other security-related support duties.
• Communicate clearly with staff, guests, and/or first responders during routine operations and unusual events, while completing required logs, reports, and patrol records in a timely manner.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

C15802

Requisition ID

2026-1610771