Customer Support Team Coordinator

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

The Customer Support Team Coordinator plays a critical role as the organizational and coordination backbone of the Customer Support function. Reporting directly to the VP & GM of Customer Support, this role provides high-level administrative and operational support while ensuring smooth communication, consistent cadence, and strong alignment across customer support leadership and teams.

This position is ideal for a highly organized, proactive professional who excels at coordination, communication, and supporting cross-functional teams in a fast-paced environment. The coordinator must be an organized multi-tasker with a keen ability to handle many diverse projects at once, meet tight deadlines and adapt to changing priorities. This role is based in Somerset, NJ.

Key Responsibilities

Administrative & Executive Support

• Provide administrative support to the VP & GM of Customer Support, including calendar management, expense processing, meeting coordination, and preparation of materials
• Assist with reporting, presentations, and documentation related to customer support operations and initiatives
• Support the customer support team with proposal, creation, electronic file transfers, and resolving business software issues.
• Run and distribute weekly sales pipeline reports and collaborate with sales leaders to maintain data accuracy

Coordination & Communication

• Act as the central point of coordination for the Customer Support organization
• Manage meeting cadence, agendas, action items, and follow-ups to ensure accountability
• Facilitate clear, timely communication across customer support teams and leadership

Onboarding & Team Support

• Coordinate departmental onboarding activities for new customer support team members
• Ensure new hires have access to tools, systems, documentation, and key stakeholders
• Support leadership alignment during onboarding and transitions

Leadership & Operational Alignment

• Partner with customer support leaders to support planning, execution, and tracking of key initiatives
• Coordinate leadership meetings, offsites, and team events
• Help maintain consistency in processes, communications, and best practices across the organization

Annual compensation range: $60,000.00 - $65,000.00 annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Qualifications

Qualifications & Skills

• 4+ years of experience in coordination, administrative, or operations support role (customer support or services environment preferred)
• Strong organizational and time-management skills with exceptional attention to detail
• Excellent writing and communication skills with proficiency in Microsoft Office, especially Excel and PowerPoint.
• Proven ability to manage multiple priorities and stakeholders
• Comfortable working with senior leaders and handling confidential information
• Expand knowledge and education regularly through research, best practices.

Preferred Attributes

• Experience supporting customer support, customer success, or service organizations
• Proactive, solution-oriented mindset
• Ability to work independently while collaborating across teams
• Strong follow-through and accountability

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.