Supervisor Complaint Handling (m/f/*)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As an Expert (m/f/*) for Complaint Handling of Dental Medical Devices, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading the complaint handling process for dental products
• Leading the Seefeld complaint handling team
• Ensure timely handling and conclusion of customer complaints
• Demonstrates operation and strategic mindset which is result-oriented
• Executes with speed, agility and quality using organizational, prioritization and communication skills
• Determines and monitors key process figures for complaint handling and resolution
• Supports national and international teams in complaint handling and also vigilance reporting
• Communicates and addresses internally identified product issues
• Represents complaint handling process in internal and external audits
• Provides input for Management reviews on a regular basis

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree in natural science or engineering science or equivalent
• fundamental experience in medical devices environment (complaint handling, regulatory, manufacturing etc.), preferably for dental products
   

In addition to the above requirements, the following are also required:

• Team management and development experience
• Project management skills, also in international environment
• Strong process and improvement orientation
• Fluent in German and English language (verbal and writing)
• Experience in the regulatory environment of dental medical devices
• Interpretation of legal and normative requirements in the area
• Proficient in standard software applications, Microsoft office, especially Excel, SAP and other systems
• Process improvement skills

Work location: Hybrid Eligible (Job Duties allow for some remote work but require presence in Seefeld, Germany, at least 3 days per week)

Travel: May include up to 10 % international

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment pro