Cont. Quality Improv Specialis (586)

Job Title:        Continuous Quality Improvement Specialist
Department:   Mission Services Division
Reports To:        Compliance and Operations Manager
FLSA Status:  Non-Exempt
Prepared By:  V.P. of Mission Services
Approved By: V.P. Human Resources

Summary:
Assures performance is consistent with Continuous Quality Improvement (CQI) policies and other standards through data analysis and provider monitoring. Participates in the development, coordination, and implementation of the CQI process designed to identify opportunities for improvement to the assigned programs and services. Participates in the CQI process, ensuring conformance with quality standards set by the agency, funder, or accrediting body. Assists with the preparation of performance and measurement reports. Compiles detailed reports identifying accomplishments and opportunities for improvement and works with the Compliance and Operations Manager to establish corrective action plans.

Essential Duties and Responsibilities:
•    Review, inspect, and audit various financial, operational, government, and mission records to assess compliance with standards.
•    Reviews documents and practices of assigned programs and services for compliance with contract, funder, agency, accreditation, and any other applicable requirements.
•    Collects, maintains, and organizes data from multiple sources.
•    Conduct routine visits, reviews, and spot checks at assigned sites.
•    Tracks, reports, and follow up on audit findings and prepares trend analyses for management review.
•    Analyzes data to identify process improvement opportunities from audit results.
•    Monitors changes in regulatory, funding, and accreditation requirements.
•    Supports implementation of new and revised internal controls.
•    Assists with implementing corrective action under the direction of the Quality Assurance Manager.
•    Works closely with other teams to ensure adequate controls and adherence to policies and procedures.
•    Assists the Manager in developing, training, and technical assistance materials for program improvement.
•    Participates in audits and addresses questions and concerns from external auditors, examiners, or surveyors.
•    Establishes and maintains effective working relationships with agency staff, state and local officials, and community partners.
•    Attends funder meetings/trainings and maintains knowledge to stay abreast of changes in compliance requirements.
•    Other duties and special projects as assigned.
 

Knowledge, Skills, and Abilities:
•    Must have the ability to establish and maintain good working relationships with community partners. 
•    Good written English skills are necessary to perform job duties.
•    Must have a valid driver’s license and have access to a reliable vehicle.
•    Able to operate a computer and MS Office software, including Word and Excel. 
•    Ability to work independently with minimal supervision.  Responds appropriately to supervision.
•    Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently.  
•    Demonstrate ability to work in teams, problem-solving skills, and pay attention to detail.
•    Lean Six Sigma certification preferred.
•    Ability to handle confidential information.
•    Must have intermediate knowledge of computer programs in a Windows environment, including Word and Excel. PowerPoint and Outlook.
•    Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
•    Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members. 
•    Ability to work with mathematical concepts such as probability and statistical inference.
•    Apply fractions, percentages, ratios, and proportions to practical situations.
•    Ability to define problems, collect data, establish facts, and draw valid conclusions. 
•    Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
•    Must be flexible, multi-task orientated, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
•    Must always