Senior Product Designer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers and product managers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.  

Within the Technology Business Enablement Team, the Sr. Product Designer for Portfolio Tools will support transformation and evolution of our portfolio toolset, focusing on optimizing the customer experience to meet business outcomes, and create efficiencies in support of the Tech portfolio planning for the enterprise.  

In this pivotal role, you will play a critical part in driving the design of internal tools essential for optimizing our technology investment management. Reporting to the Director of Product Management for Portfolio Tools, you will be responsible for delivering a best-in-class user experience that aligns with business goals, collaborating with customers, and ensuring the tools meet user needs and enhance our business operations. Your contributions will directly impact our mission of transforming enterprise-level management tools, fostering innovation, and accountability within the team.

This is a hybrid role based in New York; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.  

Key Responsibilities:

• Design and Prototyping: Create high fidelity designs, wireframes and interactive prototypes that demonstrate a deep understanding of the user journey. Work closely with engineering partners to ensure designs are implemented effectively.

• Iterative Design Process: Utilize an iterative design approach that incorporates user feedback throughout the product development life cycle. Continuously refine and optimize the experience to enhance usability and meet business goals.

• Journey Mapping: Support the creation of detailed journey maps to understand and visualize the end-to-end user experience across multiple touchpoints. Collaborate cross functionally to identify pain points, opportunities and areas for improvement with a long-term scalable mindset that supports our internal systems and processes.

• Collaboration with Stakeholders: Collaborate closely with Portfolio, Technology,