Clinical Patient Navigation, Medical Affairs - Remote

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

The Clinical Patient Navigation, Medical Affairs I is responsible for providing exceptional support to Guardant Health customers (patients), and Guardant Health internal stakeholders. The Clinical Patient Navigation, Medical Affairs I must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities:

• Receive, respond to, and document all forms of patient communication, including telephone calls, email messages, and patient portal inquiries, ensuing prompt and accurate responses
• Communicate clearly and effectively, adapting messaging to meet the diverse needs of patients and other stakeholders.
• Adhere to Standard Operating Procedures (SOPs) specific to Clinical Patient Navigation, Medical Affairs, ensuring compliance and consistency in patient care.
• Educate patients on the importance of cancer screening and guide them through the screening process, ensuring they understand the steps involved and the significance of timely action. Assist in the development, monitoring and modifying to align with the dynamic healthcare environment
• Proactively monitor prospective patients, providing clinical education and assistance to encourage and facilitate cancer screening
• Demonstrate problem solving skills to handle clinical patient questions or concerns around cancer screening.
• Support patients with scheduling blood draws, including managing blood collection kit requirements and educating patients on proper procedures.
• Ability to communicate effectively with respect to patient challenges and barriers to Guardant Health leadership
• Ability to effectively tailor messages appropriately to target audiences.
• Follow the escalation process by triaging urgent patient concerns to the clinical patient navigation or manager as appropriate
• Utilize strong problem-solving skills to resolve customer complaints and manage escalated situations with professionalism and empathy.
• Follow the established escalation process by triaging urgent patient concerns to the appropriate manager, ensuring that issues are addressed promptly and effectively.
• Monitor data for key performance indicators
• Perform additional administrative duties as needed, contributing to the overall efficiency and effectiveness of the Clinical Patient Navigation, Medical Affairs team.

Qualifications:

• Bachelor’s degree required and any clinical certification
• Bilingual in Spanish a plus
• Minimum of 2 years industry specific experience working closely with patients in clinical setting
• Experience in patient navigation, healthcare or a related field is preferred.
• Strong communication skills, with the ability to tailor messages to diverse audiences.
• Ability to work collaboratively with healthcare professionals and patients.
• Proficiency in data management and an understanding of performance metrics.
• Problem-solving skills with a focus on patient-centered solutions.
• Ability to work as part of a team comprised of internal employees, contractors and
managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• The ability to speak Spanish is a plus
• Flexibility with respect to working hours based on operational need.
• Remote Position. Onsite presence as needed, if located near one of our Guardant Health offices.

Qualifications

Qualifications:

• Bachelor’s degree required and any clinical certification
• Bilingual in Spanish a plus
• Minimum of 2 years industry specific experience working closely with patients in clinical setting
• Experience in