Sr. Operations Manager, Platforms & Ecosystem

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association Ventures’ Senior Operations Manager, Platform & Ecosystem is a strategic operations leader and systems-thinker within the Association’s Ventures department. 

 

This position can be home-based within the U.S.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

Reporting to the Head of Platform & Ecosystem, this role will drive operational excellence and platform innovation, support portfolio company integration, and coordinate ecosystem engagement by leveraging the Association’s intellectual and social capital to optimize the Association's Venture’s resources and investments.  

 

The responsibilities include managing the systems, networks, and operations for portfolio value-creation activities and organizational development.    

 

• Portfolio Onboarding & Closeouts:
• Collaborate and coordinate with Investment Principals, Marketing, Communications, and operations teams to support a robust onboarding experience for portfolio companies into the Ventures’ portfolio and the first 100 Days experience.
• Support and coordinate value-creation plans, in collaboration with investment principals, for leveraging the Association’s assets and resources to support portfolio companies’ growth.
• Collaborate with investment teams to develop and manage workflows for the closeout of grantees and portfolio companies.

 

• Platform Excellence & System Innovation:
• Collaborate with stakeholders to develop processes and systems (i.e. Pitchbook, CARTA, and Affinity) to enhance team operations, knowledge management, and the system’s scalability
• Serve as partner for managing existing and prospective donor information requests: portfolio company’s expansions and follow-on investments
• Coordinate the development of visualizations and reports for investment teams and internal stakeholders: portfolio introductions, investor outreach, network health, etc.
• Collaborate with internal stakeholders on internal audit action plans, recommendations, deliverables, and workstreams to ensure compliance with the Association's guidelines and processes
• Lead the adoption and implementation of best practices for data platforms by developing SOPs, championing roadmap implementation, and updating information within systems
• Support the development and refinement of innovative playbooks that incorporate how portfolio companies can leverage Association resources and assets to support their growth and impact
• Support Investment Principal’s Quarterly and Annually meetings with portfolio companies by developing briefs, progress updates, and synergistic opportunities
• Conduct Market Maps and Investor Landscape analysis to support investment teams and internal stakeholder’s
• Curate monthly resource roundups (funding opportunities, events, policy changes, etc.) for portfolio companies and investment teams
• Build internal AI-enabled workflows to support research, portfolio operations, meeting preparation, data aggregation, and sourcing
• Own CRM Data Hygiene, list structures, governance, and reporting

 

• Network/Ecosystem Management:
• Coordinate the development and management of innovation advisory and mentor network to support portfolio companies and the Investment Teams; facilitate mentor-founder connections; due diligence support; go-to-market preparation, etc.
• Engage and mobilize the Association’s ecosystem to enhance value-add activities and portfolio company needs.
• Conduct quarterly Ecosystem Mapping activities to ensure data quality within CRM and to strengthen internal reporting.
• Collaborate with stakeholders