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Crisis Support Worker, Youth Mobile Crisis Unit, 40 Hours-W

UMass Memorial Medical Center
United Statesfull_timeVerifiedPosted 29 Oct 2025

About the role

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$21.82 - $33.15

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

Variable

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

71000 - 0727 YMCI Worcester

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides a short-term clinical crisis intervention service that is a mobile and/or on-site, face-to-face therapeutic response to a youth experiencing a behavioral health crisis. Works as part of an interdisciplinary team to identify, assess, stabilize and treat the youth and their family with the goal of reducing imminent risk and increasing coping skills and functioning. Works to link the youth and their family to the lowest level of care, preferably resources in their home community. Assists the youth and family in engaging and actively participate in the crisis intervention. Employs in-depth knowledge of community resources and services to guide clients and acts as a bridge between families, agencies, and community resources.  

I. Major Responsibilities:  

1. Provides support and guidance to youth and families experiencing crisis. 

2. Assists in the development of risk management/safety plan. 

3. Refers youth and families to support services. 

4. Acts as a bridge between families, agencies and community supports. 

5. Assures families full involvement in crisis intervention services including team’s adherence to “family voice and choice”. 

6. Actively participates in the multi-disciplinary team meetings and case discussions. 

II. Position Qualifications: 

License/Certification/Education: 

Required: 

1. Bachelor’s degree in psychology, counseling, or social work. 

2. Must be able to pass a CORI background check.

3. Current valid US-issued driver's license and driving is a requirement.

Preferred: 

N/A 

Experience/Skills: 

Required: 

1. One year of psychology, counseling, social work, or related experience. 

Preferred: 

N/A 

 

III.  Physical Demands and Environmental Conditions: 

1. Must be able to move about the space periodically during the shift.

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Company

UMass Memorial Medical Center

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