Sr Lead Product Manager Platform

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We're seeking a  Sr. Lead  Product Manager, Platform to define and execute the technology strategy and roadmap for the Lumen Platform. This critical role is about building the foundational digital capabilities that solve complex customer challenges and establish Lumen as a distinguished leader in the global marketplace. This role focuses on enhancing the experiences of users, developers, and employees across Lumen’s enterprise customer portal, developer portal, and API products. The individual in this role collaborates closely with cross-functional teams to drive development & integration, establish and maintain alignment between the customer experience and development roadmaps, ensure adherence to standard design principles, support efficient & effective operational execution within a scalable framework, and serve as an advocate for customers, developers, and employees. 

The Main Responsibilities

• Architecting the Future: Work collaboratively and cross-functionally across product management, product development, engineering, marketing, and operations to define the vision for Lumen Platform aligned with organizational goals and strategic priorities with a pulse on emerging technologies and feature requirements.
• Bridging Technical & Business Needs: Translate complex customer needs and business requirements into clear, actionable technical specifications and API designs, ensuring that portal experiences and API products are valuable, easy-to-use, and technically sound.
• Deep Customer & Developer Engagement: Engage regularly with customers and developers using the platform to understand their technical challenges, integration pain-points, and evolving needs, leveraging these insights to inform the platform's technical development roadmap.
• Championing API-First Strategy: Advocate for and drive API-first strategy, ensuring technical excellence in the design, development, and consumption of platform APIs and applications. This includes defining API standards, taxonomy, governance, and best practices.
• Driving Technical Execution: Lead the execution of the platform's technical roadmap, defining detailed capabilities, features, and technical requirements. Collaborate closely with design teams, engineering teams, and stakeholders through all phases.
• Platform Lifecycle Management: Apply effective practices to ensure solutions related to platform portals and API products are robust upon release, with changes carefully evaluated for justification and impact.
• Ensuring Platform Stability & Evolution: Implement robust technical governance and lifecycle management practices for platform portals and API products. Ensure all changes are thoroughly vetted for technical justification, impact on platform stability, performance, and user experience.
• Continuous Improvement: Identify opportunities to improve the end-to-end roadmap execution process, driving key learnings back into the organization.

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and experience in a relevant technical discipline (e.g., Computer Science, Engineering); Master’s degree is a plus.

• 8+ years of progressive experience in Technical Product Management and/or Software Engineering within the technology or telecommunications industry, specifically working with digital platforms, developer portals, and APIs.

• Deep technical knowledge and understanding of API design principles (REST, GraphQL, Even Driven APIs), microservices architecture, cloud platforms, and relevant development technologies.

• Extensive experience with digital platforms, enterprise customer portals, and/or complex web applications, coupled with strong working knowledge of web development technologies, user experience design & research, modern software development m