Director of Sales Support

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Director of Sales Support

Job Description:

The Sagility team is currently hiring a talented Director of Proposal Management.  In this role you will play a hands-on role in supporting the end-to-end proposal development process for a tech-enabled healthcare services company. This is a dynamic, roll-up-your-sleeves position where the Director will actively contribute to proposal execution while setting the foundation for eventual leadership within the team. The role requires an experienced proposal professional with strong content development skills, the ability to collaborate cross-functionally, and deep healthcare industry expertise. Over time, as the Director establishes a strong foundation and proves their ability to drive results, they will take on an expanded leadership role within the team.

Key Responsibilities:

• Proposal Strategy & Development: Assist in developing and executing proposal strategies that align with healthcare industry trends, regulatory requirements, and client needs. This is a hands-on role requiring direct involvement in proposal writing, editing, and structuring.

• RFP/RFI Management: Drive the response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and other business development inquiries, ensuring timely, high-quality submissions tailored to healthcare organizations.

• Content Creation & Management: Help with maintaining and refining a library of proposal content, case studies, win themes, and value propositions specific to healthcare BPO services, including claims processing, utilization management, member engagement, and provider support.

• Cross-functional Collaboration: Work closely with Sales, Operations, Finance, Legal, and other internal stakeholders to gather input, develop responses, and ensure proposal accuracy with healthcare compliance considerations.

• Hands-on Leadership & Team Contribution: While not a fully managerial role at the outset, this position requires leading by example—contributing directly to proposal execution, mentoring team members, and fostering an environment of continuous improvement and innovation with a focus on healthcare industry expertise.

• Process Optimization: Establish and improve proposal management processes, including templates, workflows, and tools to enhance efficiency and quality while maintaining compliance with healthcare standards.

• Compliance & Risk Management: Ensure all proposals comply with company policies, HIPAA regulations, CMS guidelines, and other industry-specific contractual requirements.

• Performance Analysis: Track proposal success rates, gather feedback, and implement improvements based on win/loss analysis within the healthcare domain.

• Industry & Competitive Insights: Stay updated on healthcare industry trends, regulatory changes, competitor strategies, and market developments to refine proposal strategies.

Qualifications & Experience:

• Education: Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field. Master’s degree preferred.

• Experience: 10+ years of experience in proposal management, with a strong preference for candidates who have worked in healthcare BPO, outsourcing, or professional services industries.

• Healthcare Expertise: Understanding of healthcare payer and provider operations, regulatory requirements, and industry-specific challenges.

• Leadership & Execution Skills: Ability to both lead and actively contribute to the proposal development process, setting the standard for quality and efficiency.

• Project Management: Strong ability to manage multiple proposals simultaneously, ensuring deadlines and quality expectations are met.

• Communication Skills: Exceptional written and verbal communication skills with the ability to craft compelling narratives tailored to healthcare audiences.

• Technical Proficiency: Proficiency in proposal management software (e.g., Loopio), Microsoft Office Suite, and collaboration tools.