Employment Type:

Full time

Shift:

Description:

Leads the development of content, strategy and operations for escalations, complex and specialty services (i.e., Tier 2) for the HR Shared Operations Services (“HR Shared Services” or “HRSS”) function. Acts as the primary leader for specialty and highest complexity HRSS offerings and services (e.g., Tier 2 records, licensing certifications, supervisory organization matters, time off management, benefits administration, etc.), escalations, and implementation planning. Ensures development of content, protocols, documentation, project planning templates and approaches for novel or advanced functional needs. Oversees specialty support to the COEs (e.g., Talent Acquisition, Talent Management, Total Rewards and OD&D). Acts as the strategy and planning lead for the HRSS function. Oversees HRSS responsibilities during Mergers, Transitions & Acquisitions (MT&A) for initiation, diligence, planning, resource determinations, monitoring, coordination with and handoff to Tier 0/1 support, Tier 2 issues and escalations and overall integration or transition planning for the function. Develops internal Shared Services playbook as well as customer-facing process flows and service directories that support alignment with other functions.

Leads the communications/telling the story for the entire HRSS function (e.g., quarterly, annual reports, communications announcements; development of common look and feel for shared services communications, development of quarterly meetings, etc.). Collaborates with all HR (Human Resources) functions to build or ensure agreed upon interfaces are effective, and that there is consistent integration of standards and service. Acts as the functional point person for the OneHR Optimization work. Leads the development and maintenance of the strategic and operational priorities for the function to implement comprehensive and coordinated services across the entire HRSS function for Trinity Health. Incorporates technology and continuous process improvement focus.

Works with and across all HR functions and platforms, representing the HR Shared Service function, to ensure consistent integration and implementation of the national HR strategy and operations.

Works together with other functional directors related to HRSS team member recruitment, training, mentoring, development mapping, pay determinations and the like to create uniform standards, feel and tools that provide understanding of developmental opportunities.

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates, and demonstrates our Trinity Health Mission, Values, Vision, Actions and Promise in behaviors, practices, and decisions.

Acts as the primary leader for specialty and highest complexity HRSS offerings and services (e.g., Tier 2 records, licensing certifications, supervisory organization matters, time off management, benefits administration, etc.), escalations, and implementation planning. 

Oversees specialty support to the COEs (e.g., Talent Acquisition, Talent Management, Total Rewards and OD&D). Collaborates with all HR (Human Resources) functions to build or ensure agreed upon interfaces are effective, and that there is consistent integration of standards and service. Acts as the functional point person for the OneHR Optimization work.

Ensures content and services are developed to provide support to complex and / or novel services including protocols, documentation, etc. as well as project planning templates for the handling of new, complex or unique work, which may eventually be put into production and become Tier 0 or 1 (e.g., Service Partners), integrations into Trinity Health or Workday, etc.

Acts as the strategy and planning lead for the assigned function, working collaboratively with other directors and team members in the development of priorities and initiatives and the monitoring of them. Leads the consolidation of the entire Shared Service function’s priorities and initiatives and ensures maintenance of status and reporting occurs.

Oversees MT&A monitoring, initiation, diligence, planning, resource determinations, coordination with and handoff to Tier 0/1 support, Tier 2 issues and escalations. Develops internal Shared Services playbook as well as customer-facing process flows and service directories that support alignment with other functions.  Keeps other functional directors apprised of actions and ensures they are brought in to support in a timely manner.   

Provides leadership to Specialty Services and customers that receive both Tier 1 and Tier 2 services from a small or dedicated team (e.g., executives, designated physician groups, etc.). Provides concierge (aka white glove) services that are comprehensive and focused for an interim or ext