Customer Service Representative with Spanish (m/f/x*)

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You'll Make in this Role: 

As a Customer Service Senior Representative, you have the incredible opportunity to to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:  

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs 

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary. 

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities. 

• Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements 

• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims. 

• Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise     

• Bachelor’s degree or higher from an accredited institution  

• Equivalent professional experience (minimum 3 years) 

• Strong skills of ERP and CRM systems (SAP and SalesForce desirable)

• English and Spanish at minimum C1 level (knowledge of any additional European languages will be an asset)

Additional qualifications that could help you succeed even further in this role include: 

• Highly self-motivated.

• Ability to work in culture of compliance.

• Strong interpersonal and relationship building skills.

• Strong Networking and team working ability.

• Proactive approach to job responsibilities.

• Flexibility to adapt quickly to changing priorities.

• Analytical / problem solver.

Supporting Your Well-being   

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.   

• Private medical care 

• Life insurance 

• Retirement scheme 

• Multisport card 

• Opportunity to work globally as part of an international organization 

• Work in a respectful, inclusive, and friendly environment with open door policy 

• Professional training and onboarding package 

• Supporting your professional development, possibility to gain certifications/co-founding studies 

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering