Director/Senior Director of Product Management, Agentforce Platform

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Agentforce

Agentforce is Salesforce’s platform for building, evaluating, and managing AI-powered agents that transform how customers engage with brands and how work gets done. Agentforce enables organizations to create intelligent agents that can reason, act, and integrate deeply with CRM and external systems.
With Agentforce, agent builders across the spectrum — from low-code authors using declarative tools to pro-code developers using SDKs, APIs, and CLIs — can author, evaluate, deploy, and refine AI agents end to end.

Agentforce’s strength lies in its authoring tools, agent script, and evaluation framework, which allows builders and developers to rigorously create, test, measure, and improve agent behavior through iterative feedback loops. This means crafting seamless experiences that connect agent authoring, evaluation, deployment, and lifecycle management — and empowering technically savvy and SME users alike to build with confidence.

The Role

We’re seeking a Director/Senior Director–level individual contributor Product Manager to drive deep technical work that powers Agentforce Authoring. You’ll partner closely with the Product lead for Authoring to define the overall vision and north star for how enterprises build great agents. Your focus is owning and shipping critical technical tracks that make the vision real.
This is a high-impact role at the center of Salesforce’s AI + Platform strategy—perfect for a builder who loves hard technical problems and shipping durable platform capabilities at scale.

What You’ll Do

Product Vision & Strategy

• Help shape the end-to-end product strategy for how the various personas involved (developers, SMEs, admins, line of business) collaborate to build great agent

• Help shape the roadmap for low-code and pro-code authoring, ensuring seamless transitions between declarative tools and developer workflows (APIs/SDKs/CLIs).

• Set success metrics (e.g., build→activate conversion, time-to-first-value, evaluation coverage, production reliability) and drive measurable outcomes.
   

Execution & Delivery

• Define crisp problem statements with measurable outcomes. Translate into product requirements that can be successfully designed and delivered.

• Integrate user research, telemetry, and customer feedback into iterative product improvements and long-term bets.

• Partner with Enablement, Docs, and Marketing on launches, adoption, and customer success — from pilot to GA and scale.
   

Collaboration & Influence

• Align a matrixed organization spanning platform, runtime, evaluation, data, and client surfaces to ship cohesive end-to-end experiences.

• Translate complex technical concepts (LLM orchestration, tool execution, policies/guardrails, evaluation loops) into clear product requirements and experiences.

• Influence senior leaders on strategy, investment trade-offs, and phased delivery plans; communicate crisply with executives and field teams.
   

Required Qualifications

• A related technical degree required.

• 7+ years in Product Management

• Proven track record shipping platform products for technical personas (developers/admins): SDKs/APIs, workflow/orchestration, IDE or builder experiences.

• Deep familiarity with AI/agents or adjacent domains (LLM tooling, prompt/agent authoring, evaluation/test frameworks, observability).

• Demonstrated success influencing across backend platform, runtime/orchestration, evaluation, and client surfaces to deliver integrated solutions.

• Exceptional commu