Lead Network Engineer

About this role:

Wells Fargo is seeking a skilled Lead Network Engineer to lead complex technical initiatives across large-scale network applications, data systems, and voice technologies. This role involves diagnosing and resolving advanced issues, implementing secure and compliant network solutions, and collaborating with cross-functional teams to ensure optimal performance and reliability. The ideal candidate will bring deep expertise in Cisco Unified Communications, telephony systems, and network troubleshooting, along with a strong understanding of regulatory standards and infrastructure best practices.

In this role, you will:

• Lead the review, resolution and implementation for the most complex technical issues and initiatives related to large scale network applications, data systems, voice and other technical products and services
• Use and create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
• Evaluate or review queries to extract data, create standard procedures, or perform limited programming to fine tune systems supported
• Research performance trends and recommend process improvements
• Perform complex migrations from development to production, upgrades, installations and configurations
• Make decisions in security and regulatory policies to design and implement foolproof secured network solutions
• Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas
• Identify gaps in current technology processes and recommend changes to assure Service Level Agreements can be supported
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 5+ years of Network engineering experience supporting enterprise‑scale environments, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of hands‑on experience configuring, supporting, and troubleshooting advanced network security and traffic management platforms, including F5 (LTM and ASM), AVI load balancers, and Enterprise proxy and web filtering solutions 
• 4+ years of Cisco Unified Communications Manager (CUCM) experience
• 4+ years of Telephony experience
• 4+ years of technical troubleshooting experience
• Demonstrated expertise supporting application security and delivery platforms, including, Application Security Manager (ASM), Imperva SecureSphere, Akamai Virtual Front Door (VFD)
• Hands‑on experience installing, configuring, and supporting Fortinet devices, particularly in secure ingress/egress or SNI‑related environments
• Proven ability to operate independently as a technical lead during complex, high‑severity, or high‑impact incidents, including, Owning issue resolution end‑to‑end, Making real‑time technical decisions, and Coordinating across multiple teams and vendors
• Strong communication skills, including the ability to, Clearly communicate complex technical issues to senior leadership in non‑technical terms, and Provide concise impact assessments, risk summaries, and resolution updates
• Leadership and mentorship experience, including, Coaching and guiding junior engineers, and Providing training, technical review, and escalation support.

Desired Qualifications:

• 3+ years of experience troubleshooting SIP (Session Initiation Protocol) call flows
• Experience configuring and supporting CIENA network devices, particularly in support of Dark fiber backbone or optical transport infrastructure
• Experience supporting new or emerging technologies, including the ability to, Quickly learn new platforms, and Provide early operational support during rollout phases
• Process and operational improvement experience, including, Providing technical input into existing and new support processes
• Designing solutions that shift resolution to lower support tiers where appropriate
• Knowledge and understanding of Session Border Controllers (SBCs)
• Knowledge and understanding of Information Technology infrastructure and networking
• Knowledge and understanding of contact center environments and associated technologies
• Knowledge and understanding of Genesys call system
• Knowledge and understanding of voice systems engineering and/or architecture
• Knowledge and understanding of call recording systems