Senior Manager, Corporate Account Management - Merchandising - SYGMA - US

Company:  

US3084 The SYGMA Network, Inc.

Sales Territory:  

None

Zip Code:

43017

Travel Percentage:  

0

Compensation Range:

$84,200.00 - $126,300.00

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

You may be eligible to participate in the Company's Incentive Plan.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY
The corporate account senior manager – operations oversee the daily management of the corporate accounts operations team including supervisors, corporate accounts representatives, and logistic/new hotel opening (NHOP) specialists as well as leads related functions including account relationships, customer service, operations, new hotel openings management, and process improvements.

RESPONSIBILITIES

• Responsible for maintaining the overall opening order process between corporate accounts, distribution, purchasing, and the field sales team.
• Manage the development and implementation of new procedures and process improvements.
• Work with supervisors on situations requiring quick thorough decision making and problem-solving.
• Continuously guide the team on training, brands management, and order management and distribution logistics.
• Oversee team responsible for new hotel opening order logistics-driven procedures.
• Accountable for ensuring the new hotel opening (NHOP) process is being adhered to as well as evaluating for improvements or enhancements.
• Work with supervisor regarding team training and guidance on problem-solving and decision making.
• Consistently analyze and introduce new ways to improve business processes to create efficiencies among the team.
• Regularly analyze functions of the team by reviewing procedures that support corporate accounts internal and external customers.
• Analyze and review key performance indicators for scoring the effectiveness of the NHOP program.
• Look for innovations to help grow the business and provide additional value to customers.
• Provide NHOP training and sales tools to support the sales team.
• Main liaison for HSM projects department, hotels at home and Hilton Employee Program.
• Understand, manage and resolve escalations or critical situations raised by customers.
• Meet with corporate brand accounts to educate and update regarding new hotel opening (NHOP) program and team/support.
• Collaborate with supervisors to ensure the team is always staying on top of brand standards and supporting brand directors/managers.
• Lead development and/or implementation of tools to assist the sales team in selling brand standards/programs.

QUALIFICATIONS
Education

• Bachelor’s degree in business, sales or marketing.

Experience

• 5-8 years’ experience, preferably in a managerial role.
• Hospitality, business analytics, project management experience preferred.

Professional Skills

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
• Capable of working with internal staff from other departments proactively and constructively.
• Strong leadership skills, including the ability to mentor and develop individuals and teams.
• Able to engage and lead team discussions and meetings.
• Understands team dynamics and works well within a team structure.
• Recognizes and acknowledges the value others bring to the organization.
• Exhibits a high level of trust and accountability.
• A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
• Able to manage large, complex projects.
• Strong listening, negotiation and presentation skills.
• Respond promptly to requests for service and assistance as needed.
• Identifies and resolves problems promptly.
• Gathers and analyzes information skillfully, along with develops alternative solutions.
• Displays willingness to make sound decisions.
• Attention to details and accuracy.
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
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