Sr. RevOps Systems Administrator

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

The Calm Health Operations team is driven to make the world happier and healthier by creating leverage for the larger B2B organization. We act as trusted partners to the Sales, Marketing, Account Management, Product, Engineering, and People teams, leveraging data to drive continuous improvement and efficiency on all fronts. On the Ops team, we highly value collaboration, learning, and curiosity!

We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis areas. At this time, only candidates in these locations will be considered. 

What You’ll Do

As a member of the Calm Health Operations team, you will directly contribute to optimizing the speed and efficiency of the B2B organization at Calm. You will act as a contributor to our systems maintenance and building, while also working with other sales/marketing tools that integrate with the platform. You’ll assist in streamlining issues with tools and with our backend databases, constantly improving data quality, and maintaining detailed documentation. Top candidates will come from backgrounds where they have seen rapid growth and scale.

• Have a depth of Salesforce knowledge - front-end and back-end
• Familiar with SFDC CPQ and Apex Code Troubleshooting
• Able to eliminate errors/issues in our SFDC connected go-to-market systems (Ironclad, Marketo, Outreach.io, GetFeedback, ZoomInfo, Gong, etc.)
• Successfully communicate with cross-functional partners internally
• 3rd Party/AppExchange review, installation, configuration, management and support
• Manage overall data quality/hygiene and ongoing processes to support data quality utilizing SF Dataloader, DemandTools, Dataloader.io or other similar tools
• Engage and communicate with internal stakeholders to explain requirements and work toward optimal solutions that drive data quality and scalability
• Assist in executing overall process and system improvement on an ongoing basis, always seeking to improve upon the current state
• Effectively prioritize and manage additional ad-hoc requests and responsibilities

Who You Are

• Experience with various sales tools including, but not limited to, SFDC (and SFDC CPQ), Outreach.io, Marketo, ZoomInfo, GetFeedback, LinkedIn Sales Navigator, Ironclad, and Gong
• Ability to understand how key integrations work (bi-directional field syncing, API call limitations, troubleshooting/bug fixing) between multiple systems
• Ability to identify manual processes and automate them, taking a holistic approach
• Highly analytical, solution-oriented
• Strong communicator, both written and verbal
• Excellent problem-solving skills
• Ability to navigate complex cross-functional situations
• Ability to thrive in an ambiguous environment with a high degree of autonomy
• Relentless attitude towards process improvement
• Strong organizational, project management, and analytical skills
• Early-stage experience in a fast-past, high-growth company

Nice to Haves

• Bachelor’s degree
• SFDC RevIntel experience  
• Familiarity with Confluence, Jira, and Asana for documentation and work-planning

Minimum Requirements

• Salesforce Certificationed Admin
• 8+ years of Salesforce experience;  Advanced use of all declarative automation methods including flow and CPQ price and product rules
• 5+ years of experience with cross-functional systems, such as: Outreach.io, Marketo, ZoomInfo, GetFeedback, LinkedIn Sales Navigator, Ironclad, and Gong
• Depth of understanding regarding Financial terms and other business terms and how they translate into the backend of Salesforce and other system builds