Retail Associate | prAna

Overview of the Position 

The Sales Associate plays a vital role in our retail team, assisting store leadership in creating exceptional brand and guest experiences, driving store sales, and fostering a welcoming environment. They follow prAna's marketing and promotional strategies to increase sales and grow our customer base while maintaining high store standards. Strong communication with management and teammates is key to success in this role. 

Essential Functions and Responsibilities 

• Provide helpful, knowledgeable, and friendly service in person, over the phone, or through digital channels, following prAna’s service standards. 

• Greet guests warmly and create an engaging, educational shopping experience. 

• Assist guests in finding merchandise and make thoughtful product recommendations to enhance their experience and maximize store sales. 

• Handle special orders, exchanges, returns, and in-store purchases from prAna.com. 

• Accurately and efficiently process sales transactions using the prAna POS system. 

• Develop expertise in the prAna product line through training and enthusiastically educate customers about our apparel and accessories. 

• Support inventory cycle counts, order processing, and stockroom organization. 

• Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows, sweeping floors, and dusting surfaces. 

• Follow inventory control and loss prevention procedures. 

• Contribute to merchandising, floor resets, and visual directives to enhance the customer experience. 

• Always adhere to all safety and security protocols. 

• Share ideas and input for store and region-specific events that amplify prAna’s voice in the outdoor world. 

Education, Experience and Time Requirements 

• Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus. 

• Passion for outdoor activities, especially those that reflect the prAna brand’s focus on an active California lifestyle—such as hiking, climbing and yoga—while embracing all forms of outdoor adventure. 

• High school diploma or equivalent required. 

• Must be at least 18 years old. 

• Flexible availability to adapt to changing business needs and schedules. 

Physical Requirements 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.