Assistant Manager Tech Services Response

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Technical Services Assistant Manager is to be the primary resource to respond to immediate parkwide needs including attractions, facilities, shows and rides. The Assistant Manager will assist to direct teams by allocating and coordinating a shared pool of labor and non-labor resources to ensure immediate resolution.

• Serve as the primary responder representing Technical Services on theme park incidents. Such responses are generally for the following:
  • Responds to emergency incidents
  • Ride venue downtime
  • Fire alarms and code reds
  • Mechanical malfunctions
  • Equipment failures
  • Structural issues
  • Coordinate with partners on operational impacts (safety concerns, areas blocked off, venue shut down)
  • Wildlife concerns
  • Judgment call on Emergency services from 3rd party vendors
  • Chemical/ HazMat spills
  • Parkwide power outages
• Direct contact with senior management and executives on incident management.  This includes notifications regarding ride/show and facilities downtime, and mitigation strategy for resolution. 
• Management of workflow through the department of both routine and assigned tasks and output of the technicians to ensure completeness and that all quality standards are met
• In coordination with respective managers, approve overtime and other schedule changes as necessary for immediate repairs
• Management of work orders by creating, revising, and completing work orders as necessary
• Work closely with internal operational partners to identify and correct operational issues quickly
• Responsible to input Desktop Requisitions into work order system and assure it is processed through to work order closure.
• Be a visible and present representative of Technical Services and facilitate communication and collaboration between team members, management, and departments.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000-$80,000. 

Qualifications

• Bachelors Degree or combination of applicable education and experience
• Over 3 years of work experience in a high-paced environment working with multiple disciplines
• Ability & willingness to work overtime, weekends, and holidays
• Experience working with CMMS systems preferred. (Maximo, etc.)
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Project

Desired Characteristics

• Theme Park Operations knowledge and experience
• Familiarity of equipment, systems, controls, and troubleshooting of Ride and Shows systems and Facility infrast