Sr IT Business Analyst, Pega knowledge is a plus!

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Are you passionate about driving business solutions and mentoring future talent? We're looking for a Sr. IT Business Analyst to join our IT Shared Services team. In this role, you'll be at the heart of developing our Pega implementations, ensuring we meet our business objectives within agile teams. You'll work closely with IT Leadership, Product Owners, Business SMEs, and Business Architects to bring innovative solutions to life.

This is a hybrid position that requires 2x per week onsite in Atlanta (Sandy Springs), Chattanooga, Columbia, SC or Portland, ME.

Job Specifications

• Bachelor’s degree required and/or equivalent experience.

• 6+ years demonstrated Business Analysis experience, in an agile work environment.

• Working knowledge of Pega implementations is a plus.

• Strong insurance or relevant industry experience.

• Excellent communication skills, both written and oral; ability to translate business strategy into business capability roadmaps.

• Strong team player; able to lead and work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

• Proven collaborative and negotiation skills with Technology and Business.

• Able to deal with significant ambiguity and translate into more tangible outcomes.

• Proven track record of success with business delivery (software solutions).

• Demonstrates a metrics and financial mindset to ensure ROI for business.

Primary Responsibilities

• Maintain and track IT Delivery roadmap changes.

• Ensure KPIs are measurable and tracked through development.

• Understand and use client personas to refine work items.

• Ensure product backlog quality and transparency.

• Investigate and apply changes to program scope.

• Elicit requirements using various analysis techniques.

• Analyze industry trends and apply them contextually.

• Partner with UX to incorporate persona needs.

• Perform system and business process analysis.

• Model best practices in agile techniques.

• Define effective user stories with acceptance criteria.

• Collaborate with team to ensure understanding of work items.

• Ensure backlog items meet readiness and quality standards.

• Leverage and optimize methodology adoption.

• Evaluate business suitability of applications/solutions.

• Identify opportunities in third-party/cloud solutions.

• Mentor junior Business Analysts.

• Assess and prioritize change requests.

• Define and meet acceptance criteria for features.

• Foster an innovation culture and evaluate new processes.

• Participate in retrospectives for continuous improvement.

• Collaborate on prioritization and grooming of backlog.

• May serve as a Scrum Master.

• Ensure ALM tools are up to date and participate in stand-ups.

• Gather and analyze data for process improvement.

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Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid t