Internal Communications & Employee Experience Partner

ABOUT US

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 250,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

WHAT WE OFFER

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2026).

WHAT YOU WILL DO EVERYDAY

The Internal Communications & Employee Experience Partner is a strategic individual contributor responsible for shaping how employees experience and connect with the organization through communications, technology, and meaningful employee experiences. As the credit union's primary internal communications partner, this role serves as the voice of the organization for employees. The position develops and executes communication strategies that keep employees informed, connected, and aligned with organizational priorities, business strategy, culture, and values. The role partners closely with executives, leaders across the organization, and the People team to translate complex business and People priorities into clear, compelling, and engaging communications. The role also owns key employee experience programs and activities, including the employee volunteer program, annual employee events, service awards, recognition initiatives, and other culture-building experiences.This is a highly collaborative, hands-on individual contributor role for an exceptional writer and communicator who is equally comfortable developing strategy, advising executives, creating content, leveraging technology, managing communication channels, and bringing employee experiences to life.

HOW YOU WILL MAKE AN IMPACT

Enterprise Internal Communications for Employees 

• Serve as the organization’s primary internal communications partner and trusted advisor to leaders across the organization.
• Develop and execute enterprise-wide internal communications strategies aligned with organizational priorities, business strategy, culture, and values.
• Own the internal communications calendar and coordinate communications across functions to ensure employees receive timely, relevant, and consistent information.
• Develop and manage communications across multiple channels, including email, intranet, digital platforms, employee newsletters, video, presentations, and other emerging communication technologies. 
• Establish and maintain a consistent organizational voice, tone, and communication standards.
• Translate complex information and organizational priorities into communications that are clear, accessible, relevant, and meaningful to employees.
• Lead communications for major organizational initiatives, strategic priorities, organizational changes, and other significant employee-impacting developments.
• Develop manager communications, toolkits, talking points, FAQs, and other resources that help leaders effectively communicate with their teams.

Executive & Leadership Communications

• Serve as a strategic communications advisor to executives and senior leaders.
• Develop executive communications, including leadership messages, enterprise updates, presentations, videos, town halls, fireside chats, and other employee-facing leadership forums.  Partner with executives to develop authentic messaging, talking points, presentations, and communication approaches that effectively connect leaders with employees.
• Help leaders communicate organizational strategy and priorities in ways that employees understand and can connect to their day-to-day work.
• Create o