Sr. Collections Specialist - Credit - Decatur, IL

Job Description

Sr. Collections Specialist - Credit - Decatur, IL
This is a full-time exempt level position.

Position Summary
The Credit Department is seeking a qualified Sr. Collections Specialist for our Decatur office. This full-time role is critical in managing the collection of outstanding receivables while maintaining strong customer relationships. The Sr. Collections Specialist will work collaboratively with internal teams—Sales, Cash Applications, Customer Support—and external partners to reconcile accounts, resolve disputes, and support broader departmental initiatives. The ideal candidate will be dependable, analytical, and customer-focused, capable of thriving in a fast-paced environment.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred.
• Strong interpersonal and communication skills with ability to engage all levels of the organization.
• Proven ability to manage competing priorities and meet deadlines in a dynamic environment.
• Advanced analytical and problem-solving abilities.
• Familiarity with ADM systems such as GetPaid, IBM, JD Edwards, or Agris is a plus.
• Proficiency in Microsoft Office, especially Excel and Access (queries).
• Experience with third-party invoicing portals is preferred.
• Positive, team-oriented attitude with a desire to learn and grow.

Key Responsibilities

• Reconcile customer accounts to identify root causes of open items using GetPaid and Excel.
• Partner with internal teams to resolve invoice discrepancies and aged receivables.
• Communicate with customers regularly via phone and email to collect payments and address issues.
• Maintain detailed customer account notes within the GetPaid system.
• Investigate and resolve open credits; process refunds and manage unclaimed property.
• Manage setup and troubleshooting of third-party invoicing portals (e.g., Ariba, Tungsten, Coupa).
• Support customer transition from paper checks to approved electronic payment methods.
• Oversee placement and maintenance of bad debt and third-party collection accounts.
• Coordinate the management of open bankruptcy accounts.
• Contribute to departmental projects and cross-functional collaboration.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager-  Nakia Hatten  ​
Recruiter-  Natalie Clark

 

City

Decatur

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$57,700.00 - $94,100.00