Inventory Quality Team Lead

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana’s in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people that already do. 

About the team and position

The Team Lead, Inventory Quality position will drive individual development and team success through constructive coaching and results-oriented motivation. The Team Lead will work closely with our Inventory Quality Specialists and Manager to ensure that the Inventory Quality team performs to the best of their ability. We are looking for someone who is passionate about coaching, has knowledge of the Carvana customer experience process, and is willing to be “in the trenches” with their team.

What you’ll be doing

• Oversee and lead a team of 8-15 Inventory Quality Specialists to efficiently and accurately annotate vehicles for the Carvana website. 
• Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
• Ensure all Inventory Quality Specialists, both internal and with partner teams, meet or exceed all Carvana standards.
• Actively look for ways to improve the overall customer and Inventory Quality team experience.
• Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals.
• Proactively communicate information to direct reports, providing clear understanding of expectations, performance measures, and goals.
• Proactively communicate with leadership regarding business performance, the impact of decisions on customers, and potential risks to the business.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the Inventory Quality team.
• Other related duties as assigned.

What you should have

• A Bachelor’s degree from an accredited undergraduate institution.
• 2+ years of management experience.
• Intermediate excel skills 
• Ability to communicate clearly and concisely, both internally and externally.
• Experience working with all levels of management.
• Strong ability to coach and motivate others.
• Experience with strategic planning and process improvement.
• Successful track record of guiding teams to exceed goals.
• Ability to diagnose and solve problems.
• Strong project management skills.
• Excellent interpersonal and leadership skills.
• Willingness to work on weekends.
• Ability to maintain high volume and high-quality content in a fast-paced environment.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English