Administrative Program Specialist-A

Posting number: OS/DRT/223879

Department: LDH-Office of Secretary

Job classification: ADMINISTRATIVE PROGRAM SPECIALIST-A

Posting type: Open & Promotional

Categories: Administration, Miscellaneous

Summary

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Join our team in a dynamic administrative leadership role where you'll oversee multiple operational functions, improve organizational efficiency, and help ensure the seamless delivery of essential services that support our mission.

An ideal candidate should possess the following competencies:

• Accepting Direction:  The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures:  The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal
  and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments:  The ability to assess options, weigh risks, and make sound decisions using available information and logical
  reasoning.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances
  or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote
  understanding and engagement.
• Demonstrating Initiative:  The ability to assess situations independently and take proactive steps to address them without being prompted
  or instructed by others.
• Developing Performance:  Builds the future potential of others by supporting long-term growth, skill development, and career progression.
• Displaying Professionalism:  The ability to uphold workplace standards through consistent conduct, responsible communication, and
  consideration for others.
• Thinking Critically:  The ability to analyze information objectively, identify connections across sources, and form logical, well supported.
• Thinking Strategically:  The ability to anticipate trends, understand context, and align actions with long-term priorities.

Examples of duties

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Supplemental information

Job Duties:

• Process initial and renewal licensing and certification applications for a variety of Long-Term Care and Non-Long-Term Care healthcare providers, ensuring compliance with applicable state and federal regulations. 

• Review, verify, and process provider updates, including renewals, key personnel changes, bed and capacity changes, licensing actions, and other regulatory requests. 

• Maintain accurate records through extensive data entry, file management, and tracking of licensing, certification, and regulatory activities across multiple databases. 

• Serve as the primary point of contact for providers by responding to inquiries, explaining licensing and certification requirements, and providing exceptional customer service. 

• Monitor licensing fees and payments, process billing activities, and follow up on outstanding balances to ensure timely payment and compliance. 

• Review and approve nursing home work histories for placement and maintenance on the registry, and accurately enter Certified Nursing Assistant (CNA) testing results into the appropriate database. 

• Compile reports, maintain provider dire