Sr. Customer Success Executive

<p><strong>WE'RE LUMA HEALTH.</strong></p> <p><em>Needing healthcare can be hard — getting care shouldn’t be.</em></p> <p>We built<a href="https://www.lumahealth.io/"> Luma Health</a> because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.</p> <p>So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.</p> <p><strong>Senior Customer Success Executive</strong></p> <p><strong>What YOU will do at Luma Health</strong></p> <p>We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health &amp; hospital systems and Academic Medical Centers across the country.&nbsp;</p> <p>As a Senior Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.</p> <h4><strong>Key Responsibilities:</strong></h4> <ul> <li><strong>Customer Relationship Management:</strong></li> <ul> <li>Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers.</li> <li>Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner.</li> </ul> <li><strong>Onboarding &amp; Adoption:</strong></li> <ul> <li>Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows.</li> <li>Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes.</li> </ul> <li><strong>Strategic Planning &amp; Account Growth:</strong></li> <ul> <li>Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs.</li> <li>Identify opportunities for upselling and cross-selling, positioning new products and features that align with cus