Sr. Sales Support Specialist

GENERAL PURPOSE

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members.

JOB DUTIES AND RESPONSIBILITIES

· Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity

· Perform required follow ups to ensure timely completion of quotes and delivery of proposals

· Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales

· Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes

· Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date

· Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution

· Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team

· Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team

· Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information

· Collaborate with the marketing team to develop marketing content to support sales staff

· Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies

· Maintain updated knowledge of the company's products and services to address customer inquiries effectively

· Identify and suggest process improvements to streamline sales support operations

· The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Qualifications

EDUCATION AND EXPERIENCE

· High school diploma or equivalent

· 2 to 4 years of sales support, customer service, or related experience

· Certification and/or License – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

· Knowledge and skill with Microsoft Office Suite and company specific systems

· Able to perform tasks and duties without constant supervision

· Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and external audiences

· Able to handle challenging or conflict situations with tact and professionalism

· Able to work with accuracy and attention to detail

· Able to provide quality deliverables on time

· Able to gather data, compile information, and prepare reports

· Able to follow directions and meet deadlines

· Able to work independently and in a team-oriented collaborative environment

· Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans