Branch Manager

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Branch Manager to join our team! This is an in-office position based out of our bank branch in Scottsdale, Arizona.

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

Benefits

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

• Employee Stock Ownership Plan & 401k Plan with Employer Match
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Medical Leave
• Paid Parental Leave: 21-weeks Primary Care Parent, 14-weeks Secondary Care Parent
• $5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, down payment assistance
• $1,000 Self Improvement Allowance
• PTO from 13 to 23 days depending on tenure. Cashout and Carryover options.
• 10 Days Sick Time
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

For this position, we anticipate an annual salary between $75,000 - $110,000. Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

JOB SUMMARY

Responsible for the day-to-day management of deposit operations, teller operations, deposit product sales and customer service for the Arizona branch in the pursuit of maintaining the highest level of customer satisfaction. Provide supervision for tellers and universal bankers to optimally train, coach, evaluate, recognize, and reward performance. Committed to helping Stearns Bank to become and remain a successful organization.

RESPONSIBILITIES

• Develop and implement individual referral, sales, and services goals for all branch staff.  
• Assess and monitor accountability to ensure that team members meet their individual and collective responsibilities, goals, and expectations.
• Provide leadership, direction and assistance to tellers and universal bankers in daily operations by being available to:

• Coach and mentor to develop superior sales and services behaviors.
• Answer questions and solve problems.
• Authorize payment of checks over frontline staff limits.
• Assist with complex or questionable transactions.
• Plan for and implement changes as appropriate.
• Drive daily sales initiatives to promote outreach and deposit growth.
• Work with internal departments to create fliers, social media content, and demos that can be shared with current and prospective customers. 

• Attend local civic and business events to represent Stearns Bank and build relationships; encourage the team to do so as well. 
• Supervise all teller operations and deposit account operations continually to ensure all policies and procedures are followed to provide efficient customer service.
• Assist customers with service problems or requests and personally resolve problems or direct them to the appropriate individual to ensure that customer problems are efficiently and courteously resolved in a timely manner.
• Lead the monitoring of customer activity for possible fraudulent intent and the review of customer-overdrawn accounts and suspicious transactions and take appropriate action including but not limited to advising appropriate internal staff, notifying law enforcement and closure of customer account(s) if deemed appropriate.  Review Kiting Report daily.  File a SAE (Suspicious Activity Elevation) in accordance with requirements of the Bank Secrecy Act.
• Lead the monitoring of the daily overdraft report for employees and NSF activity.  May include closing employee accounts as directed by company policy and procedures.
• Supervise internal control functions such as, dual control, cash limits, surprise cash audits, compliance to bank and federal regulations.
• Monitor the ATM operation to ensure that it is serviced and balanced according to specifications.                  
• Responsible for security of vault monies.  Monitors the supply of currency, coin, cashier’s checks, and travelers checks to ensure the adequate supply for customer needs.