Customer Service Representative

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

 

Busch Vacuum Solutions has an immediate direct hire opportunity open for a Customer Service Representative at our headquarters in Virginia Beach, Virginia!

 

The Customer Service Representative is responsible for responding to customers, key accounts and satellite office phone inquiries and performs a variety of duties related to the Customer Service area in direct accordance with company policies and procedures.

 

If you are an enthusiastic administrative professional, apply NOW for an opportunity to find out why Busch Vacuum Solutions is an amazing place to work!

 

Job Responsibilities 

• Receives, researches, and answers internal and external customer and key account inquiries and requests regarding standard products, prices, delivery and nearest distribution and service center.
• Creates and maintains files and reminders for follow-up action with customers to assure high level of customer service
• Provides support and assistance to the Customer Service Manager as needed
• Remains current on changes in policies, procedures, and product offerings, assuring compliance
• Routes freight by best carrier
• Prepares and processes quotes to orders and up-sale of products (accessories and parts)
• Applies appropriate discounts and commissions based on company schedules
• Interfaces with Sales team, Credit Department Engineering, Production and Warehouse on behalf of key accounts and customers
• Maintains correct customer information; to include names, addresses, etc.
• Enters orders received from customers. Reviews customer purchase for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status and part number(s)
• Prepares appropriate shipping documents
• Initiates credit application for the credit department and processes credit card orders
• Processes all sales orders and upsell of products (accessories/parts)
• Prepares credit card sales returns/credit memos, and issues returned goods authorizations
• Communicates order report to appropriate parties
• Manages quote log
• Communicates to Sales through Company CRM tool
• Participates in standard product training
• Back up to reception
• Assists Marketing with info/Sale leads.

 

 

Required Experience 

• 2+ years of experience in Customer Service: Required
• Experience in industrial vacuum manufacturing setting a plus!
• Intermediate Knowledge of Microsoft Office software: Required
• Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems: Required
• High School Graduate or General Education Degree (GED): Required

Personal Qualifications

• Work with a high level of initiative, be self-motivated, and possess professional maturity
• Be detail, goal, and safety oriented
• Must be organized and maintain a clean and orderly workspace
• Must possess a positive attitude, be dependable, and trustworthy
• Work independently or as a team, as necessary, to fulfill department and Busch goals and objectives
• Possess strong oral and written communication skills in English

 

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Must be willing and able to utilize all required PPE
• Willingness to travel domestically for training
• Valid Drivers’ License must be maintained throughout employme