Host/Hostess (44405)

Job DetailsJob Location: Mi Cocina Highland Park - Dallas, TX 75205Job Category: Restaurant - Food Service
Summary of Host/Hostess Position:  

The Host/Hostess is responsible for greeting guests promptly upon arrival and welcoming them to their dining experience with warmth and professionalism. This role includes seating guests, presenting menus, and ensuring each interaction is friendly, timely, and aligned with our hospitality standards.

Licensing Requirements:

Valid Food Handlers Certification

Duties & Responsibilities:

Warmly and graciously greet all guests upon arrival
When possible, open the front door for guests entering or leaving the restaurant
When immediate seating is unavailable, record guest names and party sizes accurately
Provide guests with estimated waiting time
Notify guests by calling out their name and party size when tables become available
Answer phone calls professionally, following hospitality standards
Accommodate special seating requests for guests whenever possible
Seat guest based on guest preferences and balancing of customer flow in service stations
Upon seating guests, present menus and inform them of their assigned server’s name. Ensure tables are properly set, clean, and fully prepared, inspecting for completeness and presentation standards
Relay messages to servers and bussers as needed
Must maintain a clean service area
Thank guests as they leave and invite them to return

Knowledge, Skills, & Abilities:

Excellent customer service and hospitality skills
Strong communication and interpersonal abilities
Ability to manage guest wait lists and provide accurate wait time estimates
Ability to multitask and stay organized and work efficiently in a fast paced environment
Professional, friendly demeanor with guests and team members
Ability to work effectively with servers, bussers, and management to ensure smooth restaurant operations
Basic phone etiquette and customer service skills
Qualifications
Qualifications:

Minimum 17 years of age
Restaurant experience in hospitality environment preferred, but not required
Must possess strong customer service and interpersonal skills
Exhibit a polished, professional appearance and provide exceptional hospitality with a consistently positive attitude
Must be a team player and be able to work in fast-paced environment
Must be authorized to work in the U.S.

Work Environment / Physical Demands:

Expected to keep work location a safe and healthy work environment. Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.

Must be able to stand and walk for extended periods throughout the duration of the shift
Must be able to reach, bend, stoop lift and carry up to 20 lbs.

What We Offer:

We interview on the Spot
Flexible Schedules, Full time or Part time
Competitive Pay & Annual Reviews with Merit Increase Potential
Tuition Assistance
Paid Vacation
Health Insurance
Free Company provided Shirts or Chef Coats
Paid Training
Free Employee Meal during work
Generous Dining Discounts at Company Owned Restaurants
Annual Employee Appreciation Event
Career Development
Fast track career path opportunities into Management
Fun place to work with exceptional & diverse Team Members
An amazing company culture of Familia and Respect
Discounts on items like Theme Parks, Movie Theaters, Live Shows, etc.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.