Director, Software Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

**Please note this is a 100% remote role, and this person can be located in any U.S. state**

Salesforce Heroku has multiple platforms that let companies build, deliver, monitor, and scale their engagement with customers globally. We are looking to hire a technology leader who can rebuild and modernize our Eventing, Metering, and Usage platform. Heroku’s Eventing, Metering, and Usage team oversees usage and licensing information on the Heroku platform, manages billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Ruby. We're in the process of modernizing our internal legacy systems, emphasizing empathy, teamwork, engineering excellence, and effective communication. We’re looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality. As a technology leader of the Heroku Eventing, Metering, and Usage team, you will collaborate closely with multiple Salesforce clouds and Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive attitude.

In this role, you will lead a team of highly passionate and driven engineers that will build a highly distributed, scalable and available technology platform. This is a technology management role involving knowledge of programming and architecture patterns. In this role, you will lead a team of highly passionate and driven engineers that will build and manage highly scalable and available Platform, while partnering with stakeholder and dependent platform engineers to empower our business teams. This role will partner with Heroku product managers and architects across engineering organizations to define and deliver services. We are a geographically distributed team and looking for our next team member to join us in this fast-paced environment.

Heroku is looking for technically strong, driven, energetic, compassionate, and passionate leaders to lead our software engineering teams. You will run and develop a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!

Heroku is taking a big step forward this year with a significant investment in hiring, roadmap, and new technologies. You can help shape this exciting future! Read more at https://blog.heroku.com/
 

Responsibilities

• Increase Heroku’s eventing, metering and usage engineering competency across all engineering teams using a mix of mentoring, training, and hiring industry experts.
• Partner closely with Heroku Application teams , business and billing operations operations, Salesforce cloud team, data scientists, data analysts, and visualization engineers to develop effective roadmap
• Drive the execution and delivery of billing and usage capabilities by collaborating with many multi-functional teams, architects, product owners and engineers.
• Work closely with cross-functional teams to discover and mitigate known and unknown risks.
• Make critical decisions that attribute to the success of the product.
• Proactive in foreseeing issues and resolving it before it happens.
• Ensure teams have clear priorities and adequate resources
• Empower the delivery team to self coordinate
• Be a multiplier and have a passion for team and team members’ success
• Provide technical guidance, career development, and mentoring to team members
• Maintain high morale and motivate the delivery team to go above and beyond
• Vocally advocate for technical excellence and helping the teams make good decisions
• Participate in architecture discussions and planning
• Participate in multi-functional coordination, planning, and reviews with leads from other engineering teams
• Maintain and nurture our team culture by interviewing and hiring only the