Director of Creative Operations & Production

About the role

Chime’s mission is to unite everyday people to unlock their financial progress. By reimagining what banking can be, we're empowering millions of everyday people to take control of their finances. We’re proud to be the #1 most loved banking app, and believe that basic banking services should be helpful, easy and free. We offer better banking products and services by addressing the fundamental misalignment in the industry between what's good for banks and what's good for consumers. We want to profit with our members, not from them. 

Chime’s Creative Operations team powers & enables our in-house creative team with the time, space and resources they need to create work that inspires our members, influences culture, while driving creative effectiveness across Chimes’ marketing programs. 

We are hiring for a Director of Creative Operations to lead our creative operations & production team, responsible for synchronizing creative projects across various marketing functions delivering operational and process excellence. This role will ensure a streamlined project management process for our creative work, you will be an organizing master, aligning resources, managing deadlines, while fostering an environment of creativity that is aligned to our business goals. 

The base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you be expected to

• Implementing the end to end creative enablement process that reports on utilization, capacity, volume and velocity of our in-house creative team. 
• Establish the best tools, platforms and resources needed to optimize our creative process. 
• Lead the quarterly creative resourcing planning with the senior leaders’ and creatives to align creative resourcing to key business initiatives & BAU workstreams.
• Orchestration of creative resourcing (internal & external), creative workflows, processes and technology of creative capabilities; creating seamless creative workflow from inception to final delivery.  
• Streamline complex processes and reduce bottlenecks to enable efficient production of creative at high velocity.
• Lead and manage the brand OPEX budget, ensuring that resources and budget are allocated effectively to meet strategic goals within budget. 
• Continually implement tools and processes that enable consistent brand experience, while managing the resources to activate our marketing programs. 
• Manage external agency resources to deliver on our marketing programs within deadline and budget constraints. 
• Creative Ops & Production Leadership - manage a team of operational, production specialists and agencies to assign, prioritize and execute the world class work.

To thrive in this role, you have 

• 10+ years of experience managing high performing teams within a fast paced tech environment and/or agency experience, managing large production budgets.  
• 7+ years direct teams & people management experience.
• 5+ years in activating operational rigor and process against creative work in house or through agency partners. 
• Proactive, detail oriented go getter that makes things happen. 
• You do not mind change and are highly adaptable to changing priorities.
• Problem solver, you take it upon yourself to solve problems, know how to break down complex problems into simple steps and actions. 
• You have the ability to change, influence others at every level, and strong verbal and written communication skills with the ability to negotiate and resolve conflicting priorities with cross functional stakeholders. 
• BS or BA in marketing or equivalent experience.  

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the abili