Clinical Director - PC & ER

Who we are

Insight Veterinary Wellness Center is a 24/7 General Practice and Emergency hospital delivering high-quality, compassionate care in a fast-paced, collaborative environment. Our model combines first-opinion GP care with emergency and urgent care services, allowing our teams to work with a broad and interesting caseload while providing continuity for patients and clients.

We’re known for our supportive clinical culture, strong teamwork across day and night teams, and a genuine commitment to mentoring and professional development — from new graduates through to experienced clinicians. With modern facilities, a diverse and skilled DVM team, and a focus on sustainable medicine, Insight offers an environment where clinicians can do their best work while continuing to grow.

Role Overview

The Clinical Director (CD) at Insight Veterinary Wellness Center (IVWC) is a senior clinical leadership role responsible for guiding medical quality, clinical decision-making, and DVM development within a 24/7 General Practice and Emergency hospital.

This role carries significantly greater scope and responsibility than a Clinical Director role at smaller or GP-only hospitals due to:

• Continuous operations (24/7/365)
• A combined GP + ER clinical model
• Higher acuity medicine and case complexity
• A larger, clinically diverse DVM team, including regular new graduate onboarding

The Clinical Director serves as the hospital’s clinical leader, mentor, and coach, partnering closely with the Hospital Administrator (HA) and regional medical and operational leadership to support patient safety, team development, and sustainable clinical performance—while remaining actively engaged in clinical practice.

Required Experience & Profile

• Meaningful, hands-on experience in both General Practice and Emergency medicine
• • Must have actively practiced in both environments
  • Strong understanding of workflow, pacing, and decision-making differences
• Demonstrated passion for DVM coaching, mentorship, and development
• Comfort operating in a fast-paced, high-acuity, 24/7 environment
• Experience supporting new graduate DVMs strongly preferred
• Strong professional judgment and the ability to influence peers
• Comfortable providing clear performance feedback and navigating difficult conversations when needed

Core Responsibilities

Clinical Leadership & Standards

• Serve as the clinical leader of the hospital, setting and reinforcing:
• • Standards of care
  • Patient safety expectations
  • Medical decision-making frameworks
• Guide clinical direction without needing to be the expert in every discipline
• Identify gaps in clinical capability and proactively source:
• • Training
  • CE opportunities
  • Mentorship and development resource

DVM Coaching, Development & Performance

• Maintain a strong, visible coaching presence with the DVM team
• Provide:
• • Ongoing clinical guidance
  • Constructive feedback
  • Supportive course correction when needed
• Comfortable addressing:
• • Clinical performance concerns
  • Professionalism and conduct issues
• Place special emphasis on:
• • Mentoring and teaching new graduate DVMs
  • Supporting long-term clinical growth and confidence

Monthly DVM Meetings

• Lead monthly DVM meetings focused on:
• • Key clinical issues and trends
  • Case review and shared learning
  • Adverse event learning (as appropriate)
  • Clinical development priorities
• Foster a culture of psychological safety, accountability, and continuous improvement

Adverse Event Oversight

• Partner closely