Senior Researcher - Core Product

#TeamNextdoor

Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, and brands and businesses of all sizes use Nextdoor’s proprietary advertising platform to engage with neighborhoods at scale. Download the app and join the neighborhood at nextdoor.com. 

Meet Your Future Neighbors

As the Sr. Researcher, Core Product you’ll be responsible for conducting and evangelizing roadmap shaping research for the most highly trafficked touchpoints on Nextdoor.  Along with conducting primary research in partnership with your stakeholders, you’ll be responsible for identifying currently underleveraged or untapped opportunities, and generating insights from pre-ideation to eventual launch. In this role, you’ll act as a high-visibility strategic partner who seamlessly translates rigorous and high-velocity research into clear implications and calls to action. Your stakeholders will span Product, Design, Engineering, Marketing, Data Science and Sales, and you’ll be responsible for prioritizing work across those functions and communicating your rationale transparently.  You’ll adeptly connect the dots of existing research and weave those into holistic narratives that partners can quickly take action upon. 

You’re revenue-fluent and think critically about how your research insights will not only improve the Neighbor experience, but meaningfully impact revenue at Nextdoor. You are able to create, document and communicate clear processes and ways of engaging with your work and the Research team as a whole.  You’re willing to roll-up your sleeves to move the work, and you’re excited to shape the strategy and roadmap that lead to truly customer-centric product development and messaging. You welcome various points of view and are able to build consensus and dictate a unified path forward. 

If you crave a challenge in a fast-paced and autonomous environment, developing a strong research point of view and take pride in contributing to the growth of a UX team, then this is the place for you!

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.  

The Impact You’ll Make

• Lead the proactive discovery, exploration and development of insights to drive strategy for the Core Product team
• Guide cross functional teams to draw meaningful insights from research and communicate them clearly and powerfully to stakeholders
• Lead purposeful relationship-building with a wide array of partners (e.g., Design, Product, Engineering), other insight-generating functions and beyond
• Leverage a variety of research perspectives, including, but not limited to: conducting primary and secondary research, data science & analytics, social sciences,  as well as engaging external social science researchers and academic experts where applicable
• Partner with senior product management and engineering to shape the strategy for Core Product @ Nextdoor 
• Lead cross-functional brainstorms, discussions, research lit reviews and insight shareouts 
• Effectively socialize research to ensure that it’s understood, internalized and acted upon by teams across the business 
• Advance the standard for craft on our team. Ensure quality across all deliverables  and mature our research approach 
• Define and create new experiences to shape the future of the Nextdoor product as we continue to grow  

What You’ll Bring To The Team

• 8-10 years driving strategic research projects at an agency, in-house, or both for technology companies, mobile software products and systems or in the media & advertising space 
• Expert-level fluency in both qualitative and quantitative methodologies and the ability to leverage multiple data streams into a cohesive and compelling narrative  
• Deep experience managing senior level cross functional relationships and effectively communicating, integrating and broadly disseminating your research
• Experience with 0-1 product development: exploration, competitive analysis, ideation, consensus building and concepting
• Experience with transitioning teams from ambiguity and undefined processes to clarity and communicated steps forward 
• An excellent communicator and committed partner that’s able to balance business outcomes with team needs and healthy, productive cross-functional relationships 
• Strong stakehol