Head of Specialty Lending Operations (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head of Specialty Lending Operations is the accountable executive for overseeing all aspects of Investor Processing and Global Trade Finance Operations from strategic planning and innovation to leading day-to-day operations.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Champions measurable continuous process improvements according to established policies and procedures and applicable legal and regulatory guidelines
• Proactively manages controls, drives change and consistency across all processes and governance frameworks, and delivers on productivity and service level targets
• Manages and motivates people by creating an environment conducive to the development and retention of diverse and high performing talent
• Leads a multi-faceted / multi-disciplined operational group
• Manages multiple processes across a wide variety of products and services
• Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
• Executes on the annual business plan to deliver results aligned with the business strategies
• Manages the budget, revenue and expenditures, and meets business objectives
• Operates within appropriate risk parameters and ensures exception/escalation processes are in place
• Manages a group of approximately 5 to 250 depending on nature and/or specialization of the area
• Provides guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services within Operations
• Continually assesses the workflows and processes of the business teams, striving for improvement
• Offers skills and experiences toward re-engineering of workflow, procedures, and servicing standards
• Initiates activities toward striving to maximize efficiency, improving service quality, and optimizing staff capacity, while reducing overall operating costs
• Demonstrates leadership among peers and team members to ensure consistent understanding and implementation of the CLOS Strategic Vision
• Leads teams to provide WOW! Levels of Customer Service within established Service Levels
• Continuously strives to develop key management staff
• Develops, enhances, and implements IP and GTFO business process management system functionality towards further automated processes and workflow
• Acts as change-agent to initiate, champion, and influence change
• Participates and leads project teams towards success with respect to ECM and BPM initiatives
• Seeks solutions which will optimize the synergy between technology and process
• Demonstrates adaptability to changing business conditions
• Works to creatively manage and prioritize conflicting project demands to achieve optimal efficiency and productivity

Education & Experience:

• 4-year degree or the equivalent combination of education and work experience required
• 12+ years related experience required
• Excellent understanding of commercial loan administration industry practices, including loan document coordination and preparation, collateral, process improvement, and related legal and regulatory guidelines
• Demonstrated ability to build and lead diverse high performing teams in the areas of analysis, project delivery, process transformation, and scalability
• Strong management skills and experience with ability to coach, train, and motivate staff effectively
• Highly organized with demonstrated ability to develop, analyze, improve, and apply complex policies, processes, and procedures
• Comprehensive knowledg