Account Management Ops Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for complex activities supporting the creation and maintenance of accounts including onboarding and maintenance of accounts, and reviewing required account documentation. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives, and preparing executive-level reports and presentations while providing subject matter expertise.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk

• Drives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholders

• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards

• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

• Reviews and updates procedures as needed to ensure they are accurate and up-to-date

• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Line of Business Job Description:

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.  

Within WMO, the Onboarding & Maintenance Support teams execute manual processes and monitor automated processes to gather and maintain required information that identifies client accounts and features such as legal name(s), address, product type, beneficiaries, etc. to accurately open, modify or close accounts.

Merrill Onboarding and Maintenance Team supports the onboarding and maintenance related functions for the opening and maintenance of brokerage accounts.  The Ops Consultant role will be responsible for supporting the business by acts as Process Owner Delegate and executing on strategic business initiatives to support operational excellence.  The selected candidate is expected to contribute to an atmosphere and culture of teamwork and partner across various teams within Wealth Management Operations teams and across the broader enterprise. 

• Managing multiple projects and initiatives that could be process or regulatory related

• Assisting with developing and maintaining qualitative and quantitative measures to ensure compliance with current processes

• Perform other duties as requested by leadership team​

Required Qualifications:

• 2+ years' experience within operations or services

• Audit or other risk experience

• Project management experience

• Proven decision-making skills, and the ability to effectively manage risk

• Excellent analytical and problem-solving skills

• Strong interpersonal/leadership and oral/written communication skills

• Strong organizational skills

• Ability to build strong partnerships across organizations

• Ability to meet aggressive timelines and juggle multiple projects

• Self-sufficient; ambitious​

Desired Qualifications:

• Experience with brokerage account operations

• Experience managing SharePoint sites and/or procedures

• College degree or equivalent work