Senior Revenue Strategy & Operations Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  

We are seeking a strategic, driven, and operationally savvy Senior Revenue Strategy & Operations Manager to join the Strategy & Operations team within the Customer Office.  This is a newly created, high-impact role responsible for leading and transforming Renewal operations for our multi-billion-dollar book of business.   You’ll partner closely with Sales, Customer Success, Sales Operations, Finance, and Systems teams to redesign the renewal motion, drive process automation, and lead key business rhythms to enable effective and efficient execution of the renewal motion.

This is an exciting opportunity to be at the heart of our post-sale revenue engine, directly influencing how we retain our global customer base.

This role reports to Senior Director, Strategy & Operations, Customer Office.
 

Your Responsibilities 
 

Renewals Process Design & Automation

• Partner with Renewals leadership to design and implement a modernized, scalable renewal process, tightly integrated across Customer Success, Sales, and Finance teams.
• Automate the Renewals process in Salesforce and related workflow and analytics tools, working in close collaboration with Sales Operations, Systems, and other key stakeholders.
   

Performance Management & Insights

• Own and operate recurring business operations cadences (e.g., forecasting, churn analysis, QBRs) to drive accountability and reduction in churn.
• Monitor key performance indicators (KPIs) focused on customer health, renewal opportunities & probability and operational metrics that measure organizational performance against these key levers
• Collaborate with BI team to design and automate intuitive dashboards (e.g., Power BI) that deliver actionable, real-time insights.
   

Executive Decision Support & Communications

• Support Renewals and broader Customer Office leadership with complex data analysis that informs strategic planning and critical decisions.
• Create executive-level presentations that clearly communicate data-driven insights, strategic recommendations, and business outcomes.
   

Change Management & Enablement

• Lead change management efforts to enable Renewals and Customer Success teams on new processes, tools, policies, and metrics that enhance execution and efficiency.
   

Cross-functional Leadership

• Act as a strategic partner and trusted advisor to senior leaders across Customer Success, Sales, Revenue Operations, and Product teams, driving alignment and execution on critical business priorities.

What you bring to the team

• Bachelor's degree in Business, Management, or related field; MBA degree preferred.
• 12+ years of experience in Revenue Operations, Business Operations, Strategy, or related roles
• 5+ years of experience within B2B SaaS, preferably within GTM or customer success functions
• Proven track record of designing and executing complex revenue processes, with a deep understanding of customer lifecycle management, renewals, and post-sale operations.
• Strong strategic thinking, analytical skills, and problem-solving abilities, with a demonstrated ability to use data to drive decision-making and business impact.
• Advanced Excel skills, including data modeling, scenario analysis, and forecasting. Familiarity with BI tools (e.g., Power BI, Tableau) to analyze business performance and surface key data insights.
• Proven ability to create compelling, executive-ready presentations that clearly communicate insights and recommen