Delivery Manager, Professional Services

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Delivery Manager, Professional Services

What does a successful Program Manager do at Fiserv?
Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies, and merchants. As a successful Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

What you will do:

• Lead initiatives to support our clients’ needs by working with Product Managers, Product Development, and Client Account Management teams to build, optimize, and bring products and programs to market.
• Successfully execute Digital Solutions-wide initiatives using program management frameworks and best practices.
• Meet key business success metrics, including financial targets and client experience metrics.
• Manage multiple projects simultaneously in a fast-paced, ambiguous environment while delivering work on time.
• Drive cross-functional teams and collaborate closely with internal and external partners to ensure alignment of goals and tasks.

What you will need to have:

• Bachelor’s degree in business, operations, or a related field and/or equivalent military experience.
• 6+ years of experience in business and IT program and project management.
• 4+ years of experience in effectively driving delivery of products to clients.

What would be great to have:

• 3+ years of experience in the Financial Services Industry.
• PMP or equivalent professional project management certification.
• Strong experience in data-driven management, metrics, and reporting.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors.

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Salary Range

$78,000.00 - $138,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.<