Patient Services Specialist - Breast Care Center

The Patient Services Specialist serves as an integral part of the team at the Swedish Breast Imaging Center. As the first point of contact to the patient, they must exhibit exceptional customer service skills. Communication tone and proactive problem solving are key to successfully assisting patients when they call and/or arrive in the SBIC department. This position performs a variety of front office clerical and support tasks within an outpatient setting.  Primary responsibilities include appointment scheduling, patient registration and timely check-in/communication to the technical team when patients arrive for their appointments. All duties are to be completed with an exceptional customer service approach designed to optimize the patients experience in the Breast Imaging Center.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications: 

• 6 months of experience performing general and specialized office duties required; one year preferred
• Experience in obtaining insurance verification, referrals, and authorizations
• Experience with medical terminology and basic medical record processes

Preferred Qualifications:

• Prior hospital or clinical experience
• 1 year of Scheduling experience
• Experience with computerized scheduling or relational databases preferred

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.