Lead Product Manager

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values.

Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility

Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future

Always Build Trust - Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team

Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress

Find a way - Never settle, no excuses, nothing is impossible. Just make it happen

Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands.

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Lead Product Manager - Customer Engagement & Education | Acorns

Acorns is seeking a proven Lead Product Manager to drive Engagement, Education, and Retention within our app. The Retention footprint includes but is not limited to Investment Products, Banking Products, Money Movement, Money Management, Education, Earning, Benefits, and more. Your work will have a huge impact on helping everyday Americans to save and invest. 

The ideal candidate combines analytical drive with a focus on KPIs, continuously improving customer experience, features, and engagement. You'll own the end-to-end subscriber journey, crafting strategies to drive healthy behaviors, maximize product value, and boost retention and LTV. From the moment a customer becomes a paid subscriber, you will own the entire relationship - ensuring that every customer gets the most they possibly can out of our product.

About the Team:

Product Managers own the roadmap, ensuring clarity and collaboration across design, engineering, marketing, and operations. They uphold high standards, simplify complexity, and inspire the team to achieve ambitious goals with a shared belief in our mission.

Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office spaces in Irvine, CA.

What you will do at Acorns:

• Become familiar with our product development goals, processes, strategy, and vision at Acorns

• Build strong relationships with engineering, design, analytics, research, and third-party partners, ensuring alignment and clear understanding of our vision, products, and progress across all teams

• Ensure your team meets deadlines by holding them accountable and promptly addressing obstacles in their way 

• Take responsibility for the outcomes including influencing and making effective team changes to maximize outcomes

• Develop and execute strategies to educate customers on how to get the most out of Acorns, guiding them toward the best actions for their situations

• Leverage data and instincts to shape product vision, define key success metrics, drive innovation, and plan roadmaps for new products and features that align with team and company objectives

• Create a cohesive educational journey to improve retention, unify the customer experience across products, and identify opportunities to enhance and expand offerings.

• Manage the backlog and day-to-day sprint-level needs of the engineering team and product team leaders

• Collaborate with Engineering, Design, Compliance, Legal, and Marketing to drive product initiatives to completion

What you will bring to Acorns:

• 8+ years of experience in a consumer-facing product management role

• A strong track record of leading teams and inspiring the people who work with you to execute flawlessly against both the long-term product vision and current priorities

• Deep customer focus and solution-oriented mindset

• Exceptional drive and precision in delivery, excellent prioritization, and enjoyment of both rolling up your sleeves and driving results through others.

• Strong curiosity, open-mindedness, and willingness to admit what you don’t know

• Ability to conceptualize, manage, and prioritize multiple projects

• Hunger to deliver game-changing products

• Exceptional drive and precision in delivery

• A belief that your work is tied to your life's mission

• Opti