Customer Services - Internship

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

The Customer Services Intern is responsible for understanding the functions and abilities of our current ticket system and identifying additional opportunities to be utilized by the department. They will be responsible for creating and maintaining our dashboards as well as assisting in creating an overall better customer experience. This internship will run from May 2024 to August 2024 working about 32 hours a week.

Tasks/Responsibilities:

• Learn and review functions of ticketing system (HALO) to assist in identifying areas of opportunity for the Customer Service groups
• Work with the HALO team to create and customize reports the can be utilized by Customer Service (Ex. response times, customer satisfaction, volume, closure rate, etc.)
• Review canned text and clean up and create new canned text to use for better customer experience
• Client clarification and creation, help to add new and update existing client profiles in the ticket system
• KPI assistance and creation of new metrics based on the HALO data
• Set up dashboard in the HALO system

Experience:

Candidate should have experience working with Excel. Must be organized and have the ability to work independently. Attention to detail and follow through skills are needed. Ability to learn quickly and good communication skills required.

Qualifications

Excellent organizational skills and attention to detail is required. Strong inter-personal communication skills and ability to work as a team player.

Education

Must be a student enrolled in an accredited university or institution pursuing an undergraduate’s degree in a related field.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.