Customer Support Coordinator

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Depot Repair Service Department.

Detailed Descrption:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

·         Responds to customer inquiries regarding RMA requests and repair status via phone and email.

·         Processes customer RMAs, repair quotes and purchase orders/changes according to established department policies and procedures.

·         Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.

·         Assists in repair scheduling, shipping, receiving and invoicing RMAs to ensure delivery by specified dates.

·         Process and validate warranty claims.

·         Meets and exceeds customer’s service expectations.

Supervisory Responsibilities                                            

This job has no supervisory responsibilities.

Competencies                                               

To perform the job successfully, an individual should demonstrate the following competencies:

·         Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.

·         Project Management – Communicates changes and progress.

·         Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.

·         Customer Service - Responds promptly to customer needs; Meets commitments.

·         Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.

·         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

·         Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.

·         Business Acumen - Understands business implications of decisions.

·         Ethics - Treats people with respect.

·         Organizational Support - Follows policies and procedures; Supports organization’s goals and values.

·         Judgment - Includes appropriate people in decision-making process.

·         Motivation – Demonstrates persistence and overcomes obstacles.

·         Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.

·         Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.

·         Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedbac