Market Chief Operating Officer - Massachusetts Market

MARKET SUMMARY:

Massachusetts Group:

Saint Vincent Hospital (home hospital) is a 297-bed facility located in Worcester, Massachusetts.  For  more than 100 years, we have provided high-quality health care to Worcester and surrounding communities.  As we’ve grown, we’ve remained a leader in our central Massachusetts community by adopting new treatments and expanded services to truly be a place where your family can receive all the care they need.  From newborns to seniors, we can give you the quality care you deserve. At Saint Vincent Hospital, we believe you should have access to the treatments you need without having to travel far from home. We are proud to have been the first hospital in central Massachusetts to offer robotically assisted surgical procedures and minimally invasive, computer-assisted joint replacements.

St. Vincent Hospital offers a whole new experience in health care, by combining our advanced, state-of-the-art facility with our commitment to providing the best quality of life to the many members of our Worcester community.

MetroWest Medical Center has 299 beds located on two campuses in Framingham and Natick, Massachusetts. We have been serving our community for over 125 years, and we are committed to providing high quality, compassionate care, at a location close to home.

Whether you come to our hospitals for emergency care, to receive cancer treatment, for surgery, to share the birth of your baby with us, or for any other medical need, you can expect to receive excellent, comprehensive care from our highly skilled, award winning, physicians and staff. We are committed to earning the trust of every patient, family, and community member that walks through our doors by ensuring that our care meets the highest possible standards of care, every time.

POSITION SUMMARY

The Market Chief Operating Officer has responsibility for the overall operations of the facilities and related services within its’ assigned market, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin.  The Market Chief Operating Officer will help promote the facility's position and image; reflective of the mission, standards, and values of the facility, Tenet, and the communities served.

FUNCTIONAL EXPECTATIONS & REQUIREMENTS: 

The Market Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations.  He/she leads the development of progressive physician/facility strategies and executes plans in order to optimize the long-term potential of the facility. 

Other specific challenges include:

• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
• Establish a plan to address productivity, operational performance, staff retention, and satisfaction.
• Partner with medical staff to foster quality, efficiently provided care.  Emerge as a respected leader and decision-maker.
• Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
• Create an environment that supports employee satisfaction, improved service, and quality. Initiate a strategic process that addresses continuous measurable improvement.
• Exhibit strong communication, presentation, and listening skills to ensure facility-wide collaboration and coordination, especially as concerned physicians, employees, and the community.
• Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
• Ensure positive employee relations and trust through communication, education, consistency, and dependability.

ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service.  Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance: 

Optimize Execution

• Establishes realistic and aggressive team/individual goals, and action plans that deliver results (e.g., tasks that lead to the renov