Service Clerk

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain communications with customers through service process
• Submit warranty claims and monitor through completion.
• Tracs System (Recall notices)
• Crown System (Recall notices)
• Answer service request email and phone calls.
• Dispatch Technician(s) according to customer need.
• Communicate with techs about ordered parts for road jobs.
• Work with parts department to monitor ordered parts for technicians.
• Other administrative and service department tasks as assigned

Requirements

The individual in this position must be personable, flexible, reliable, ethical, and a problem solver with a mind geared toward continuous improvement. The ideal individual will be required to promote the highest quality customer service for our internal and external customers.

Education/Training/Experience:

• High School diploma or equivalent

Skills, Knowledge, and Abilities:

• Strong communication skills
• Proficient computer skills, including Word, Excel, Outlook, etc.
• Experience in telecommunications preferred, but not required
• Ability to handle conflict
• Willingness to adapt, learn, and take direction
• Ability to maintain a positive presence in the workplace
• Good, safe work habits

License(s) or Certification(s) Required:

• None required