Patient Coordinator - Super Smiles Orthodontics

Description

With the support of the administrative team and Practice Managers, assist to ensure the smooth and successful flow of the front office and waiting room.

To be responsible in assisting to produce performance and quality standards within the front office, delivered through customer service skills and attention to detail

To be responsible for the maintaining all scheduling records and reports and communicating them to the Practice Managers.

Duties include: 

Greets all patients upon arrive with warm, friendly smile and checks them in and bids them farewell following their appointment

Opens/ Closes front office and waiting room area.

Show responsibility for front office and waiting room cleanliness

Schedules appointments for patients, as need

Answers phones

Run reports for schedule availability to be used in morning huddle

Assure next day’s schedule is full and bump patients up as needed to fill it

Monitors as soon as possible appointments daily

Communicating when office is getting behind

Ensure phone calls or messages are directed to the best person available to help the patient

Monitors returned mail. Makes an effort to get this corrected and updates charts as needed.

Attend all staff meetings, front office meetings, and daily huddles. 

Representing the practice in a positive way inside and outside of the office.

Requirements

Knowledge / Skills / Abilities

· At least 1 year of admin experience is required (orthodontics preferred) 

· be self-motivated, organized, and have a positive attitude

· possess great understanding of dental terminology

· have excellent communication and written skills

· have excellent public relations skills

· work well with patients and team

· be experienced in delivering high-level customer service

· Committed to the position arriving on time daily and staying late as needed.

· Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook