People Solutions Assistant

Key Responsibilities

• Bring high-energy, positive interactions to every customer touchpoint 
• Greet and support employees with exceptional warmth and genuine hospitality 
• Quickly and cheerfully route inquiries with a welcoming, solution-oriented approach 
• Manage intake processes with enthusiasm and meticulous attention to detail  

• Create a welcoming environment that makes every employee feel valued and supported

• Leverage help desk technology to track, manage, and respond to employee requests efficiently
• Utilize AI tools to enhance response accuracy, streamline workflows, and improve employee experience

Customer Service Approach:

• Deliver consistently outstanding, high-touch customer experiences 
• Demonstrate infectious positivity and genuine care in all interactions 
• Resolve inquiries with speed, accuracy, and a friendly demeanor 
• Build rapport through active listening and empathetic communication

Supervisory Relationships
This position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager.

Education and Certifications

• High School Diploma is necessary
• Bachelor's degree from an accredited institution of higher education is strongly preferred

Qualifications

• Vibrant personality with a natural hospitality mindset 
• Proven track record of high-energy, engaging customer service 
• Exceptional communication skills with a warm, approachable style 
• Ability to multitask with enthusiasm and precision 
• Eagerness to learn and grow with a contagious positive attitude
• At least one year of previous People Experience (Human Resources) is preferred
• Familiarity with Microsoft Applications is helpful
• Comfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.