Technology Program Manager

Job Title

Technology Program Manager

Job Description Summary

Job Description

The role of Technology Program Manager includes the following key responsibilities: 

Solution Implementation and Project Management activities of client software implementation projects including the following 

Complete comprehensive project plans to manage projects to be shared with client 

Coordinate Contract Management, including preparation of contractual deliverables for technology, key terms, securing IT executive, legal & security input and approvals 

Work with clients and account teams to document detailed system features and requirements, develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility 

Ensure that all projects are delivered on time, within scope and within budget 

Coordinate internal resources and third parties/vendors, ensure availability and allocation for the flawless execution of projects 

Track project performance and analyse the successful completion of short and long term goals, manage project tasks and delegate appropriately. 

Use appropriate techniques to manage changes in project scope, schedule and costs. 

Measure project performance using appropriate systems, tools and techniques 

Manage the relationship with the client and all stakeholders 

Coordinate SOW development and approvals tracking 

Perform ongoing project management including maintaining accurate client records with weekly status reports and updates 

Provide project management oversight and delegation of all BA support analyst activities including migration of data, integration and report development 

Provide project closeout activities and transition to Production support 

Report and Escalate to management as necessary to ensure sponsorship and support of “at risk” projects 

Solution Development for Clients utilizing existing Client infrastructure and software as well as the application of new software technologies and systems integration (as required), support service delivery as the software implementation project manager coordinating: 

Preparation of architectural and data flow diagrams to support the client solution, as required 

Validation with internal Network and Engineering resources, Security & Compliance for any new software, integration or configuration requiring change management 

Assistance in the preparation of RFP response materials, as required 

Working with the business development point of contact, preparation of transition plans & activities 

Preparation of resource requirements, roles & responsibilities for C&W IT, C&W Service Line & Client organizations 

Validation and finalize account requirements and costs for transition and ongoing support for new clients, as well as working with the overall Transition & Account leads prior to execution of the client transition. 

Maintain competency in client applications for consulting, implementation and demonstration capabilities 

Contribute to the CBS Technology team knowledgebase with best practices, lessons learned, concept and solutions documents 

Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team 

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