Business Relationship Support Associate Manager - International, Bank, and Non-Bank Financial Institutions

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. 

About this role:

Wells Fargo is seeking a Business Relationship Support Associate Manager to join the Dedicated Client Services team supporting the International or Banks and Non Bank Financial Institutions team within the Global Payments & Liquidity (GPL) line of business..

In this role, you will:

• Manage a team of ~10 Client Service Officers and provide ongoing coaching, mentorship, and development while supporting the team with complex client requests

• Act as an intermediary between the client and Wells Fargo to ensure timely execution

• Focus on root cause analysis and relationship-based problem solving rather than transactional support

• Partner and communicate effectively with external clients and internal stakeholders

• Review team reporting and performance trends, taking decisive, action-oriented steps to drive outcomes

• Act as a confident, visible leader who raises issues proactively and pushes work forward

• Ensure timely completion, quality, and compliance on the team

• Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements

• Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies

• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning

• Make decisions and resolve issues related to work allocation and daily operations with client management

• Collaborate and influence all levels of professionals including more experienced managers

Required Qualifications:

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of leadership experience

Desired Qualifications:

• 1+ years Treasury Management Client Services Experience

• 2+ years’ experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires)

• Demonstrated leadership‑level expertise in international payments and cross‑border transaction management, including Foreign Exchange wires, International ACH, and SWIFT‑related investigations across the full payment lifecycle

• Ability to support both operational and customer-facing needs for newer or evolving products

• Demonstrated ability to support product maturity, operational readiness, and scaling as new products or services are introduced

• Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others

• Strong knowledge base and understanding of treasury management tools, products and services 

• Curious, proactive, customer-centric mindset with the ability to balance needs of clients, shareholders, and team members 

• Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities

• Excellent team player with ability to partner with internal and external partners and across all organizational levels.

• Excellent verbal, written, and interpersonal communication skills

• Strong computer skills, including Excel, MS Word and Power Point

Job Expectations:

• 10% travel

• This position is not eligible for Visa sponsorship

• This position is a hybrid work model. Must be willing to work out of the Minneapolis, MN or El Monte, CA office approximately 3 days a