Mitigation Project Manager Water and Fire Restoration

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Mitigation Project Manager Water and Fire Restoration
Location: Manchester, NH (On site, full time)

When water, fire, or mold damage hits a home or business, our mitigation team is first on scene. As a Mitigation Project Manager with SERVPRO of Manchester, you will own jobs from initial emergency response through dry out and stabilization, leading crews, managing documentation, and making sure customers and adjusters know they are in good hands.

This is not an entry level position. We are only considering candidates with recent water and fire mitigation experience and Xactimate proficiency.

We offer strong earning potential, 100 percent company paid health benefits, and a clear path to grow with a Top 100 SERVPRO franchise.

Compensation and Benefits

• Total target compensation: 90,000 to 115,000 dollars per year (base salary plus performance bonuses, depending on experience and results)
  
  
• 100 percent company paid health, dental, and vision insurance for the employee
  
  
• 401(k) with company match
  
  
• Company vehicle, fuel card, cell phone and tablet
  
  
• Paid holidays and paid time off (CTO)
  
  
• Ongoing training, certifications, and career development
  
  
• Stable, family owned business with more than 50 years in the New Hampshire market
  
  

What You Will Do (Mitigation Focus)

• Respond to water, fire or smoke, and mold losses and take the lead from first call through completion of mitigation
  
  
• Perform on site inspections, determine scope, and create mitigation plans, including drying plans, equipment layout, and necessary demolition
  
  
• Scope and estimate mitigation work using Xactimate and SERVPRO systems, including updates and supplements as needed
  
  
• Serve as the main point of contact for homeowners, property managers, and insurance adjusters throughout the job
  
  
• Schedule, coordinate, and lead mitigation crews and vendors to ensure work is done safely, efficiently, and to a high standard
  
  
• Ensure thorough job documentation, including photos, moisture readings, logs, notes, and signatures, to support billing and carrier requirements
  
  
• Monitor job progress, equipment usage, and labor to meet mitigation performance and job profitability targets
  
  
• Drive five star customer experiences by setting expectations, communicating clearly, and following up
  
  
• Partner with any reconstruction team when needed to hand off stabilized jobs smoothly
  
  

What You Bring

• Three or more years of recent water and or fire mitigation experience running jobs from start to finish
  
  
• Proven ability to manage multiple mitigation jobs at once and keep crews organized
  
  
• Xactimate proficiency for writing and updating mitigation estimates and sketches without supervision
  
  
• Strong understanding of mitigation standards and best practices for drying, containment, decontamination, and demolition
  
  
• Experience communicating directly with insurance adjusters and third party administrators
  
  
• Effective communication with customers, adjusters, and teammates, both verbal and written
  
  
• Comfort with technology, including job management software, email, mobile apps, and spreadsheets
  
  
• Valid driver’s license and acceptable driving record
  
  
• Ability to respond to jobs in the local area as needed, including participation in an after hours or on call rotation
  
  

Candidates without prior water and fire mitigation experience and Xactimate experience will not be considered for this role.

Preferred Qualifications

• IICRC certifications such as WRT, ASD, FSRT, or AMRT
  
  
• Experience working with program work and third party administrators
  
  
• Prior experience as a mitigation project manager, crew chief, or mitigation supervisor in restoration
  
  
• Experience with large loss or commercial mitigation projects
  
  

About SERVPRO of Manchester
SERVPRO of Manchester is a family owned and operated franchise that has been serving New Hampshire for more than 50 years. We are cons