Airport Taxi Customer Service

Position Summary Details

The Taxi Customer Service provides exceptional customer service to the traveling public by answering questions, directing passengers and customers to the area of the airport they are seeking and directing passengers to available ground transportation options. Also required to become knowledgeable of basic airport operations including but not limited to airport taxi operations. Performs other duties as assigned.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 
2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM

 

Shifts: 

Saturday & Sunday - 5:45am to 2:15 pm and Monday and Tuesday 10am to 2pm

OR

Wednesday to Sunday - 10am to 2pm

Essential Duties

• Directs passengers to available taxis; occasionally assisting with luggage.
• Monitors taxi lines and interacts with taxi drivers to ensure a positive customer experience.
• Distributes Taxi Information Brochures.
• Monitors and assist with TNC traffic.
• Records and prepares written taxi incident reports.
• Escalates any queries and concerns from the traveling public to supervisor or team lead.
• Adheres to and enforces department policies and ordinances relating to commercial vehicle operations at MSP.
• Maintains working knowledge of MAC Automated Vehicle Identification Software (MAVIS).
• Maintains current knowledge of the terminal campus and commercial vehicle roadway system.
• Monitors commercial vehicle roadways; responds to safety concerns and reports needed repairs.

Minimum Requirements

• Minimum High School Diploma or GED
• One year of customer service experience and the ability to respond to customers in a professional manner.
• Excellent written and verbal communication skills; articulates information in a concise and timely manner.
• Willing and able to work outdoors in varying weather conditions.
• Able to work independently with minimal supervision.
• Must be able to stand, walk, sit for extended periods of time.
• Available to work weekends, holidays, days, evenings, and nights.

Preferred Requirements 

• Experience working at MSP airport and familiar with the terminal campus.
• Experience providing customer service in a culturally diverse environment.
• Experience using Microsoft Office Suites and Dispatcher software.
• Experience enforcing policies and/or ordinances. 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
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