Patient Experience Liaison - Nephrology Houston, TX

Otsuka Precision Health, Inc's Patient Experience Division is designed to support patient, caregiver and HCP needs in an evolving healthcare environment. The patient support model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that is focused on improving patient care. The Patient Experience Liaison (PEL) reports to Patient Experience and collaborates with Ecosystem Leads, Health Science Advisors (HSAs) and Clinical Science Liaisons (CSLs) to understand and address patient support need within their assigned Ecosystem. The PEL interacts with patients, care partners, HCPs, and staff to support patients as they start prescribed treatment and follow their treatment plan. The PEL supports patients by addressing treatment access and affordability obstacles, offering care coordination, raising awareness about local community resources/solutions, and improving the patient experience within the local healthcare landscape. The PEL makes contributions in treatment access and patient experience within their assigned ecosystem. The PEL will report to the Regional Patient Lead (RPL).
 
For the Nephrology division, you will be asked to be a Licensed Healthcare Professional with a valid clinical license. A clinical licensure is defined as a Clinical Nursing Degree (RN minimum) or Pharmacist (Pharm D. minimum).
 

Job Description

• Interact with sites of care to support appropriate patient access to prescribed Otsuka products. Address emergent medication access issues through consultative support.Collaborate with Otsuka Matrix Team members to understand patient support needs, address treatment access obstacles, and follow up on case progress and resolution.Educate providers and staff on local access, coverage, approval processes, potential cost concerns, availability expectations, and transition of care options.Educate sites of care about medication access topics, such as medication coverage and access, local payer requirements, Prior Authorization requirements, Transition of Care options, and Otsuka Patient Support resources.Create/replicate treatment access solutions that have an impact on an ecosystem level.Collaborate with ecosystem team on non-promotional business planning activities.Ensure all field patient education activities are compliant with all applicable laws, regulations, and guidance within OPH policy and procedures.Act as a role model for Otsuka and the Patient Experience and Support division.CompetenciesDemonstrated experience in the following areas:Ensures Accountability while Managing Complexity and AmbiguityTerritory Management & PlanningStrategic mindsetOrientation toward actionResourcefulnessPlanning and alignmentInstilling trustCustomer focusFoundational understanding of industry legal, regulatory, and compliance landscape.Experience1+ years of experience in the Pharmaceutical/Biotech or healthcare fieldPrevious experience with SPs, copay card programs, insurance plans, and the treatment access process (PA, appeal, peer-to-peer)Knowledge of patient support programs, billing, pharmacy/medical claims processes, and personnel in multiple healthcare settings including community health centers, hospitals, physician offices and infusion centers.Demonstrated capacity to understand about insurance coverage, benefit verification, prior authorization, and the process of treatment access across sites of care.Demonstrated capacity to understand about medication access issues from a patient and provider perspective, with an ability to interact and navigate within multiple sites of care (physician office, hospital, pharmacy).EducationBachelor's/ Master's degree.For the Nephrology division, you will be asked to be a Licensed Healthcare Professional with a valid clinical license. A clinical licensure is defined as a Clinical Nursing Degree (RN minimum) or Pharmacist (Pharm D. minimum).

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $114,183.00 - Maximum $163,350.00, plus incentive opportunity: The range shown represents a typical pay range