Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida! 

The Opportunity: 

Assistant Director of Housekeeping

Who We Look For:  

We are looking for an individual who can manage the operations of the housekeeping staff, promote a safe environment, and maintain quality service to achieve maximum guest satisfaction. Additionally, this individual will oversee the overall leadership of staff and staff development, protection of assets and departmental expenses, and is responsible for cleanliness of the entire hotel property.

Responsibilities: 

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Assists the Director to develops specific goals and plans to prioritize, organize, and accomplish work.
• Develops Managers through defined Key Performance Objectives and established Personal Develop Plans
• Ability to interact with various departments to ensure all guest requests are completed
• Actively participates in weekly walk-throughs of Public Areas and Guest Rooms with Senior Leadership
• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Managers, Supervisors, Coordinators, Room Attendant, House Attendants and Valet Attendants.
• Supports the Director on conducting department meetings and continually communicates a clear and consistent message regarding the Housekeeping department and hotel goals to produce desired results.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
• Supports the Director in developing and updating policies and manuals, as related to the department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Actively participates in the recruitment and talent development for the department, to meet both current and future needs.
• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
• Anticipate critical situations and assist wherever necessary to alleviate the pressure and to assist the guest expediently.
• Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale

Minimum Qualifications: 

• Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application
• Ability to speak and write English with fluency in other languages; Spanish preferred
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team
• Experience working with 3rd parties and staffing companies preferred
• Ability to read and interpret business records and statistical reports; basic mathem